I couldn't agree more, I've been purchasing SteelBooks® from BB/FS since 2008; always by driving to my brick and mortar location on Tuesday mornings. Obviously, I've had to order the Online Only ones when needed, and there have been the occasional hiccups and bumps throughout the years; but as a rule of thumb, there was always inventory in store to buy if you were aware enough to go there at opening on release day; as it should be. For the last 3 to 5 SteelBook® releases, that simply hasn't been the case. I've run into no stock, limited stock (where I've missed out), in stock at one location, but not at another, etc. I've driven to more BB locations in the past 6 months than I have had to in the past 6 years.
Hopefully, someone from BB trolls these forums, or just perhaps the General Manager I met today will make good on her promise to investigate the issues, or something else entirely will lead to a better SteelBook® experience at BB.