To be fair to TonyStark, the white steel book was a World Exclusive Artwork. It wasn't seen anywhere else and for the sheer contrast to the black version, this was unique and a must have.
For those that wanted this unique steel book, they may have withheld purchasing the black versions elsewhere because THIS was the one to have. Had they known this version would have been similar to others, they may have preferred to purchase elsewhere sooner, for example, they may have preferred the Spanish version at retail price.
Now that this has been released, it is a massive let-down that:
1. You do not have the WEA that you had hoped for.
2. You were not informed by the retailer and found out in a shoddy way of receiving and opening your parcel.
3. You were not offered a concession and an apology from the outset to alleviate that pissed off feeling.
4. You have missed out on purchasing an alternative steel book, like say the Spanish steel book at retail price, as in waiting for this WEA, that item is now OOS and price to obtain elsewhere is higher.
For those reasons, I can understand the animosity.
And if Zavvi cannot, as of right, give advance notification of the error, apologise and offer a conciliatory gesture of a couple of quid off or 10% code or something, it does look like your being treated like a bit of a mug and the customer service is poor.
As such, a snarly email to them asking for a bigger concession is understandable, just to hurt them in the pocket, as this is sometimes the only way they will sit up and listen, cos God knows they haven't any other way.
That's my 2 cents anyway....
