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Just file a claim with Paypal, they'll sort it out.
You haven't received your items so Zavvi have no case.
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So zavvi told me I waited too long to inquire about my missing order (even though I messaged them through live chat and twitter before...
kobyw reacted to DMD4k's post in the thread Solo: A Star Wars Story (4K+2D Blu-ray SteelBook) (Zavvi Exclusive) [UK] with
Like.
Just file a claim with Paypal, they'll sort it out. You haven't received your items so Zavvi have no case.