I've sent them a Facebook message and an email to customer services on their website, but with it being the weekend I'm not expecting anything until Monday
Cannot play this disc. The disc does not meet the specifications
When you get that message this is an error caused by the Blu-ray Player and not the disc itself
It happens sometimes with various Blu-ray Players
Samsung/Sony/Panasonic it happens more than other Players
Have you tried the Power Cycle of the Blu-ray Player as in disconnect blu-ray player completely from mains supply for at least 1 hour might take longer
Also make sure your Blu-ray Player has latest firmware update installed
How old is your Blu-ray Player and what make model is it
When a Blu-ray Player lens is dirty or starting to fail you can have this issue also it will play some discs no problem but start to have issues with other discs
You will have times when discs that failed to play start working and then later have problems again.
A Blu-ray Player has 2 lenses
DVD Lens
Blu-ray Lens
Blu-ray Lens usually start to have problems more so than a DVD lens
Also try cleaning the discs with a soft microfiber cloth might have fingerprints grease that need to be cleaned off