So I get the idea of trying to price match Gamestop's $20 for Hawx deal at Best Buy today. I went to two Gamestop's first to make sure they had them, two because the first one was out of stock. The second one had it, but it was the floor model with an open case, and I'm stubborn and wanted a sealed version, so off I go to BB.
Walk in, grab the game, go to customer service to price match. The lady asks how much the price is at GS, which I reply $20, and then she laughs and says "We can't price match that," to which I reply, yes you can. Then she says no we can't. So I ask to see it in writing. She points me to the front desk where they have all their policies in writing, but unfortunately for her, it said nothing about any exclusions to the policy. So she calls up her manager. I wait a few minutes till the dude comes up, knowing hes gonna put up a fight. I'm tight for time though, as I had prior engagements in about a half hour, and I was about a 20 minute drive from there.
The manager finally comes here, and I explain the situation and ask for a price match. He also says he can't do it, because he'll lose too much money. To which I reply, that's not in the policy. Then he says it is in the policy, and this is pretty much exactly what he said "Price matching is on an individual basis, so basically I can disapprove any price match I want to, and I won't sell you this game at that price." So I again, ask to see it in writing. He then gives me the whole schtick of 'its gonna take some time for me to pull it up, you're gonna have to wait awhile for me to find it. But regardless of what it says, I'm telling you I won't price match this game." I knew he was just saying that to get me out of here, and he was lucky that I couldn't wait. So I left, unhappily.
I go home quick since its on the way and look up the policy on the BB website. I scan the whole thing, looking at all the exclusions and for any mention of a manager veto. Of course, I find nothing.
I give mister manager a call back on my drive to where I needed to be.
I tell him that there is nothing in the policy about him being able to veto a price match. I tell him he doesn't own Best Buy, and he doesn't have the power to subjectively approve or disapprove any price match. I told him I felt very wronged and got the sense he was just trying to get me out of the door. I told him if he treats all his customers this way he should be worried about losing them because it is flat out the wrong way to treat people. Also, I told him the funny thing is, that if he actually took time and put effort and care into my situation, he would have noticed that the game doesn't qualify for price match because BB doesn't match clearance items, which is basically what GS is doing with this game. Instead of actually thinking about the situation, he dismissed me with a BS reason that has no support to it. I also said that even if a policy existed where he could veto any price match (which he later admitted doesn't exist in writing, and he probably couldn't find it), it was a ridiculous one because it basically makes it a subjective procedure for the policy. Any manager could deny a price match for whatever reason they wanted. I demanded that he apologize for the way he treated me, and for lying/stretching the truth to get out of matching the price.
After twisting his arm for awhile, and using my jedi powers , I finally got him to admit that how he handled the situation was wrong and apologize, and he shouldn't have said he could veto the price match. He also contradicted himself because when he talked to me in store he told me it would take awhile to find the policy, but on the phone he said he and BB were aware of the GS promotion and had already agreed to not price match anything they had. Why he didn't tell me this from the get go, I ask him multiple times. He never really had an answer. I told him he should have all the policy in writing at a location that is easily accessible, so this problem doesn't happen again. He finally agreed to that as well. I ended the conversation with, "Well I guess we both learned something from this ordeal," to which he also agreed with.
By the end of it, I didn't really care that I didn't get the game, I was more proud of the way I got him to basically say he messed up. I only wish I could have done this in the store, and if I had 30 more minutes at the time, I would have.
Walk in, grab the game, go to customer service to price match. The lady asks how much the price is at GS, which I reply $20, and then she laughs and says "We can't price match that," to which I reply, yes you can. Then she says no we can't. So I ask to see it in writing. She points me to the front desk where they have all their policies in writing, but unfortunately for her, it said nothing about any exclusions to the policy. So she calls up her manager. I wait a few minutes till the dude comes up, knowing hes gonna put up a fight. I'm tight for time though, as I had prior engagements in about a half hour, and I was about a 20 minute drive from there.
The manager finally comes here, and I explain the situation and ask for a price match. He also says he can't do it, because he'll lose too much money. To which I reply, that's not in the policy. Then he says it is in the policy, and this is pretty much exactly what he said "Price matching is on an individual basis, so basically I can disapprove any price match I want to, and I won't sell you this game at that price." So I again, ask to see it in writing. He then gives me the whole schtick of 'its gonna take some time for me to pull it up, you're gonna have to wait awhile for me to find it. But regardless of what it says, I'm telling you I won't price match this game." I knew he was just saying that to get me out of here, and he was lucky that I couldn't wait. So I left, unhappily.
I go home quick since its on the way and look up the policy on the BB website. I scan the whole thing, looking at all the exclusions and for any mention of a manager veto. Of course, I find nothing.
I give mister manager a call back on my drive to where I needed to be.
I tell him that there is nothing in the policy about him being able to veto a price match. I tell him he doesn't own Best Buy, and he doesn't have the power to subjectively approve or disapprove any price match. I told him I felt very wronged and got the sense he was just trying to get me out of the door. I told him if he treats all his customers this way he should be worried about losing them because it is flat out the wrong way to treat people. Also, I told him the funny thing is, that if he actually took time and put effort and care into my situation, he would have noticed that the game doesn't qualify for price match because BB doesn't match clearance items, which is basically what GS is doing with this game. Instead of actually thinking about the situation, he dismissed me with a BS reason that has no support to it. I also said that even if a policy existed where he could veto any price match (which he later admitted doesn't exist in writing, and he probably couldn't find it), it was a ridiculous one because it basically makes it a subjective procedure for the policy. Any manager could deny a price match for whatever reason they wanted. I demanded that he apologize for the way he treated me, and for lying/stretching the truth to get out of matching the price.
After twisting his arm for awhile, and using my jedi powers , I finally got him to admit that how he handled the situation was wrong and apologize, and he shouldn't have said he could veto the price match. He also contradicted himself because when he talked to me in store he told me it would take awhile to find the policy, but on the phone he said he and BB were aware of the GS promotion and had already agreed to not price match anything they had. Why he didn't tell me this from the get go, I ask him multiple times. He never really had an answer. I told him he should have all the policy in writing at a location that is easily accessible, so this problem doesn't happen again. He finally agreed to that as well. I ended the conversation with, "Well I guess we both learned something from this ordeal," to which he also agreed with.
By the end of it, I didn't really care that I didn't get the game, I was more proud of the way I got him to basically say he messed up. I only wish I could have done this in the store, and if I had 30 more minutes at the time, I would have.