I lost my used points. I had used 1600 points on Deep Red edition Orginale but now my order is canceled and the product was sold out in a few hours after i got the email.
This is a catastrophe! How many people lost their used points? And why would they just cancel the pre order from loyal costumers on these very limited items?
THG don't use Worldpay to process Debit/Credit cards payments
The older arrow website used worldpay for debit/credit cards
Customers who used PayPal orders are fine
Deep Red edition Orginale should be back listed on arrow website for orders that was cancelled when that stock added back on the website
THG don't have live stock system that auto put stock back on system when an order is cancelled that has to be done manually
Reason you saw sold out is the stock not yet added back on website
I still have my reward points
I had 180 and still have
When you do a order and
item is shipped that is when reward points is added to account
So if an order is cancelled you don't get any points for that order as it's not a item shipped
What has changed is how you can use your reward points you need to have a minimun of 500 before you get credit to use
When use redeme credit it expires after 14 days
So don't click use credit unless you planning on not cancelling an order
Note
On a separate matter
USA customers using Arrow Films UK website prices will be different to what customers based in UK and other countries see
If shipping is set to USA the price will change to RRP
This does not happen if shipping set to UK or other countries
Example a price of £18.99 customer who set shipping to USA will see £24.99
I sent arrow a message to fix this issue USA customer seeing