I really regret the day I decided to buy these Tarantino steelbooks because Lionsgate CS has been a nightmare. Both Jackie Brown and Kill Bill: Vol. 2 came with manufacturing damage. KB has a big dent on the back, and Jackie Brown is riddled with paint chips. After two weeks of runaround, today they finally messaged me that my “issue is still under review.” I sent them this picture (and a several others), which I think seem pretty obvious that this is a manufacturing issue.
My whole situation has just become headache. At this point I don’t even know if it’s worth it to send an annoyed reply asking for more specifics about what’s happening. It seems like a waste of time. I did pay with a debit card, so worst comes to worst I can always submit a chargeback and hope for the best.
I’ve always recorded myself opening sealed packages when I buy stuff on eBay. I’m going to start doing that for these types of purchases, as well, to protect myself in these situations. That way, even if I have to file a chargeback, I can submit the video as evidence.
Update: Added a pic of the Kill Bill dent, too.
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