I did exactly this yesterday. All I got was the 'we are liaising with the warehouse' response. But good luck!I'm going to ask zavvi for 50% off and keep it or 100% off and return for full refund......let's see what they say, i've had enough of their customer service garbage.
Not much more than what you're getting from the customer service team but at least he acknowledged both the scratching and the spine cuts as separate issues and they have a running list of people affected etc.We are aware of this supplier issue with the Star Wars Steelbook. Once it arrives, please let me know which of the two issues it has and I can add this to the sheet we have regarding this. We are currently looking into this with the Supplier.
I still like matte, but yes to everything else.We (as in, collectors), have done this to ourselves. We accepted and bought any old crap they pumped out for years ever since Play went under, accepted repeated price hikes, bad art, no titles, face spines, flat, matt, streaky, low res, rubbish, over and over. And this is where it led us; A release of one of the most popular movies ever getting a pile of dog mess for art (I could not care less that it's a poster it is terrible), riddled with defects.
Why? Because they don't care. The studios don't care, the manufacturers don't care, and Zavvi don't care. And they don't care because they don't need to care, because they sell out anyway. This release could have had Yoda Goatse for art and it would have sold out.
Stop buying garbage and they'll stop trying to sell it to us.
I go the contact us route. Select the product and select “problem with my order” on the first selection. You don’t need to select anything on the second selection - just keep it as “select one”. Write your message and and send. The email will still send without a second issue detail selection selectedTo people who have complained; have you sent an email or have you gone through the "contact us" on your orders page? If the latter, what options did you pick? Thanks