Imagine being annoyed that other members of this forum want the premium product they've purchased to not arrive damaged.I am truly sorry that it's so hard to be certain that your steelbook is damaged. I'm sure if you just keep looking at it, it will eventually prove itself to be as imperfect as you want it to be. Don't give up!
Wtf you stole my copie you sonofabutcherSnapped some photos of my copy today to send off to Zavvi... must admit they were quite tricky to pick up on camera, but I managed it eventually.
Requested a 50% refund since that's apparently the most they've given out so far and I think it's only fair everyone else receives the same. Keep pressuring them if not!
My photos in case anyone's interested...
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FYI - The Distance Selling Regulations no longer apply in UK law. The Consumer Contracts Regulations - which came into force in the UK in June 2014 - now apply when buying online:I received a response regarding, my complaint, that zavvi offered a partial refund, and when i accepted, they then turned around and refused to abide by it, and they also refused to issue a returns note to return for full refund citing the issue is under investigation. I have now informed Zavvi that they are acting illegally under the consumer rights act 2015 and also distance selling regulations, by denying my legal rights as a consumer to a refund for faulty goods. We will see what they come back with.
On a side note, can I advise that if you are a UK consumer, you can report zavvi to trading standards via the link here... Reporting to Trading Standards
and selecting the 'Report a business to Trading Standards' form, you can fill this in to log your complaint (theres also a phone number). The site is also a goldmine to your legal rights info, I think @zavvi should read this as they clearly are acting outside the law, by refusing to accept returns for faulty goods.
I've also cancelled all remaining pre-orders with zavvi for the Star Wars range, not going to have any more hassle with these....
Don't know how difficult it is to understand that the matter is under investigation so it seems to me that a bit of patience is what's required.Regardless of who ends up at fault zavvi should have sorted this swiftly imo. It's very typical of them as a company to act like this though.
The consumer still has the right to return damaged goods for a full refund if they so wish, whatever the circumstances - Zavvi cannot legally refuse that request.I assume they will have rights to not offer any resolution until they have had a response from the manufacturer. It's only once they have investigated fully that if they refuse returns/refunds they will be acting outside of the law, surely. I don't really feel that bothered by it now I have a great looking magnet. A partial refund will resolve the issue for me. Seriously considering cancelling the sequel trilogy though. I don't have the passion for those films to get me through dealing with any issues with them.
That's assuming that those that have cancelled end up changing their minds and decide that they want them again!anyone cancelling the rest of their preorders is stupid. If they decide to reprint this and everyone gets a minty fresh version you now will be paying 3x the cost to get the rest probably to now complete the set.
The scratches are under the paint so that gives us a bit of a clue as to what stage of the process.Don't know how difficult it is to understand that the matter is under investigation so it seems to me that a bit of patience is what's required.
After all, this is an issue that most likely involves not just the manufacturer but also the replicator or assembler where the discs are put in etc. and then sealed under shrinkwrap.
The manufacturer recently replied to my enquiry:
" After we have produced the SteelBook® cases, they travel on a little journey before the end up at the retailers. We do a quality check before sending out the SteelBook® cases to make sure everything is alright with the product before shipment. However, the scratches may have happened at the replicator or during transportation. Nevertheless, this should of course have been noticed before shipment to the end-consumers. "
Obviously I have no proof of where lies the blame but put a gun to my head I'd be inclined to blame the replicator as it would be unreasonable to expect a reputable company like Scanavo to send out ESB in this condition.