I reached out to Scanavo direct regarding this, considering Zavvis useless waiting game, to see what their angle is on the situation, i sent a few sample pics of the issues, and this is the response i received this morning.....
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Hi
First of all, many thanks for the support and interest in our SteelBook® brand.
Yes we are aware of the situation and are looking into this as we speak.
Please note, that after we have produced the SteelBook® cases they travel on a little journey before the end up at the retailers. We do a quality check before sending out the SteelBook® cases to make sure everything is alright with the products before shipment. However, the scratches may have happened at the replicator or during transportation. Nevertheless, this should of course have been noticed before shipment to the end-consumers so I’m sorry to hear that this isn’t the case in this situation.
In regards to getting a new edition without scratches, please reach out to Zavvi in this regard, but yes if all the SteelBook® cases have been damaged I assume a reprint will the solution here.
Thanks again for the note. I hope you receive a new and unscratched edition asap.
Best regards,
Jullie
Med venlig hilsen / Best regards,
Jullie Huus
International Project Manager –
SteelBook ® Division |