Looked back a bit to see how the Jack Reacher damaged steelbook was resolved, and It took Entertainment Store around 2 days after release to sort out a re-print of the Jack Reacher steelbook way back in 2013....this is the email they sent to customers..take note
@zavvi
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Hi,
Thank you for purchasing a copy of the Jack Reacher Entertainment Store Exclusive Steelbook.
Our supplier (Paramount Home Entertainment (UK)) has informed us of a manufacturing issue whereby there is a very fine scratch running down the right hand side of the front cover.
As this is our first exclusive Steelbook, we want to make sure you have the beautiful mint Steelbook you ordered, not one with a scratch down the front.
Paramount has kindly offered to arrange for re-manufacture of the entire run of 500 Steelbooks (and no more). We, The Entertainment Store, will be automatically sending out a replacement copy to you free of charge.
There is no need to return the defective version you originally received – you are free to keep this.
However, if you have chosen or do choose to return your original copy to us for a refund then we will not be able to send you a replacement free of charge.
Creating new stock will take several weeks and this means you can expect to receive your replacement copy around w/c 27th May 2013.
Thank you for your patience with this matter, and apologies for any inconvenience caused.
Regards,
Luke
Entertainment Store
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Now this is what customer service looks like, it's now been 10 days and counting for zavvi to do nothing....