Star Wars: Episode V - The Empire Strikes Back (4K+2D Blu-ray SteelBook) (Zavvi Exclusive) [UK]

[Noodles]

Release date: August 3, 2020
Purchase link: Zavvi (Pre-order on May 21, around 9 AM for Red Carpet , at 12 PM general sale - UK time)
Price: £29.99
Note: 3 discs

Spoiler

 

[Noodles]

Hell no. I got a dent in mine too so I won’t be letting this one go.

People were going mad about it on Twitter and constantly hassling Zavvi about it (rightly so), now all of a sudden... silence from both ends.

I'll give them until the end of the month, then I'm gonna kick up a fuss again. Think they've had more than enough time to give us some sort of update at least!

 

[j_uk]

People were going mad about it on Twitter and constantly hassling Zavvi about it (rightly so), now all of a sudden... silence from both ends.

I'll give them until the end of the month, then I'm gonna kick up a fuss again. Think they've had more than enough time to give us some sort of update at least!

They said to me it will be another few weeks and most likely be handing out partial refunds. I think end of the month is a good shout to see if they actually have come to any conclusion.

 

[DMD4k]

Delay tactics, nothing else.

 

[Doctor]

They said to me it will be another few weeks and most likely be handing out partial refunds. I think end of the month is a good shout to see if they actually have come to any conclusion.

 

[DMD4k]

Happy 11th Zavvi... now give us them partial refunds!

 

[R4FFO]

I don’t want a partial refund for a faulty item.

full refund or replacement without any manufacturing defects

 

[Steely-Booked]

I don’t want a partial refund for a faulty item.

full refund or replacement without any manufacturing defects

If they offered me enough that I could ebay it and not lose any money (which would likely mean not less than 30%, I'd consider it. My RoTJ, which has spine slash, might require more than that. Too bad, I think Jedi has the best looking art (ANH is a bit too washed out for my taste).

 

[goufcustom]

*credit Reddit

 

[Premises]

Just got a shipping notification for a replacement outta nowhere, 17 days after them telling me to hold tight.

 

[Bdawg138]

S

If they offered me enough that I could ebay it and not lose any money (which would likely mean not less than 30%, I'd consider it. My RoTJ, which has spine slash, might require more than that. Too bad, I think Jedi has the best looking art (ANH is a bit too washed out for my taste).

Sadly in the same boat. ROTJ was always my favourite, and the only one to arrive with any sort of damage. However customer service are adamant the spine slash happened during the courier service

 

[Nate the Great]

I finaly got mine today in Vancouver Canada... no scratches, dents, or slashes - whew! I was super worried.

 

[Punker76]

Just got a shipping notification for a replacement outta nowhere, 17 days after them telling me to hold tight.

Whaaaaaaaat? Really?!

 

[Punker76]

Off the back of @Premises post I messaged zavviCS via twitter, got this response:

 

[DMD4k]

Their coordination is fantastic.

 

[BluSteel2012]

Off the back of @Premises post I messaged zavviCS via twitter, got this response:

View attachment 483217

Kind of appropriate! Trying to get anything out of Zavvi is like swimming against the tide!!

 

[Scrubbedup]

Roll on the replacements

 

[rebelrocks]

Just got an email from Zavvi

Thank you for your order of Star Wars Episode V: The Empire Strikes Back - Zavvi Exclusive 4K Ultra HD Steelbook (3 Disc Edition includes Blu-ray).

As you may or may not be aware there have been some reports of identical scuff marks across the front of the steelbook itself, underneath the shrink wrap.

As this damage clearly happened before the stock reached us we have had to wait for the relevant parties to investigate and agree on the best way to resolve this for all customers.

The decision has been made to send out replacement steelbook cases to every customer and replace all units bought. This is to replace any potentially damaged cases only as the discs are not faulty.

As these will need to be manufactured we expect the replacements to be delivered to us and despatched to you during October.

Apologies for any inconvenience this may have caused you.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

zavvi Customer Service Team

 

[Mudmonkey]

Would we have to contact them for the replacement though?

 

[snow flake]

Same email for me

 

[aj101097]

Just got that same message...and I never contacted them about my 2 copies. Sold one and my copy was good...could only see faint marks at an extreme angle. Guess I’ll get 2 new empty steelbooks.