Terminator 2: Judgment Day (4K+3D+2D Blu-ray) (Endo Arm Special Edition) [UK]

Mark Wilson

Mark Wilson

Jun 22, 2017
789
Tasmania
Release date: July 23, 2018
Purchase links: Zavvi - Amazon - HMV
Price: £124.99 £179.99 (Zavvi) - £111.25 £149.99 (Amazon) - £149.99 (HMV)

11515067-1464500109265118.jpg
 
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Nlandeh said:
This is Zavvi's customer service in a nutshell (I know there's lots of spelling mistakes, but it's hard to write when you're this pissed off)


WHERE IS MY ORDER?: OUTSTANDING

Last Message: 25/07/18
Last Replied: 25/07/18

Hide
QUERIED PRODUCTS

Terminator 2: Endoarm (4K + Blu-ray 3D + Blu-ray + CD)
MESSAGES

Sent by: You, 19 July 2018, 10:17
Will this ship soon?

Sent by: Zavvi UK, 19 July 2018, 11:44
Hi Mattias,

Thanks for contacting us about your Terminator 2: Endoarm.

I can see that there has been a problem taking payment, can you please check you payment details and that you have funds to cover the cost of this.

Once payment is made successfully, we will allocate a Terminator 2: Endoarm to you and it will be dispatched shortly afterwards

I hope this has helped to resolve your query.

Thanks,

Pete

Zavvi Team


Tell us how we did today:

https://goo.gl/VXgIyW

Sent by: You, 19 July 2018, 12:23
I’ve checked my details and there’s funds on my account. There’s only been one attempt from you to take money from my account.

Sent by: Zavvi UK, 19 July 2018, 13:41
Hi Mattias,

Thanks for messaging in to discuss your order.

If you could please go into your Zavvi account and scroll down to your orders, you should see a big red button that says 'RESOLVE'. Click that. If that doesn't work you will be given a chance to up date your payment details.

In the meantime, our Customer Support team have been made aware of this matter to help get this product out to you ASAP.

I am deeply sorry for the inconvenience.

Have a great day and thank you for your patience.

I hope this has helped to resolve your query.

Kind Regards,

Josh

Zavvi Team


Tell us how we did today:

https://goo.gl/VXgIyW

Sent by: You, 19 July 2018, 15:01
There is no red button. The order says processing.

Sent by: Zavvi UK, 19 July 2018, 15:41
Hi Mattias,

Thanks for contacting us about your order.

Once payment has been taken successfully, your order will be sent to you. A dispatch confirmation email will be sent informing you of this shipment.

I hope this has helped to resolve your query.

Thanks,

Olly

Zavvi Team


Tell us how we did today:

https://goo.gl/VXgIyW

Sent by: You, 19 July 2018, 19:27
Yes but you wrote there was a problem charging my card...i wad just wondering when you’re going to charge my card again. I have the money on my account but it was over a week ago you last tried to charge for my order.

I’m just really looking forward to this edition since I preordered it over a year ago.

Sent by: Zavvi UK, 20 July 2018, 8:17
Hi Mattias,

Thanks for messaging in to discuss your order.

I am sorry about the delay. I have now raised this with our financial team so look into this matter further for you.

I am deeply sorry for the inconvenience.I know this must be frustrating.

Have a great day and thank you for your patience.

I hope this has helped to resolve your query.

Kind Regards,

Josh

Zavvi Team


Tell us how we did today:

https://goo.gl/VXgIyW

Sent by: You, 20 July 2018, 19:40
But how long do i have to wait.
Just got a mail saying only 100 left...
Come on...I’ve had this on order for over a year.
There are alot of people who have recieved this edition, and they placed their orders this way after me...

Sent by: Zavvi UK, 22 July 2018, 10:16
Hi Mattias,

Thanks for contacting us about your order 98993485.

I am truly sorry for the delay with the dispatch of this order. We understand this may be frustrating.

We will aim to get this dispatched out to you as soon as possible and once this has been sent you will be notified.

Please accept our sincere apologies for any inconvenience this may have caused.

I hope this has helped to resolve your query.

Thanks,

Chloe

Zavvi Team


Tell us how we did today:

https://goo.gl/VXgIyW

Sent by: You, 23 July 2018, 12:01
What....is....the....problem?

Sent by: You, 23 July 2018, 15:07
Are you deliberatrly delaying orders for us loyal customers who pre-ordered this at a lower price until this edition is sold out?

Sent by: Zavvi UK, 23 July 2018, 16:38
Hello Mattias,

Thank you for getting in touch about your order.

I am sorry for the delay involved with your order being dispatched out to you. We have experienced a high volume of orders resulting in a delay with dispatch.

We are working around the clock to get orders dispatched out as quickly as possible.

We appreciate your patience and understanding. Once again, I am sorry for any inconvenience this delay has caused.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Olly

Zavvi Team


Tell us how we did today:

https://goo.gl/VXgIyW

Sent by: You, 23 July 2018, 22:56
Yes there is something you can do. Stop giving me excuses and ship the order. You have it in stock so I don’t know what the problem is.

Sent by: You, 24 July 2018, 11:29
Check my account. I order all the time from you.
I’ve ordered for thousands of pounds. This is the first time there’s been a problem taking payment.
I know i’m not alone on this. Most of us who ordered a year ago (at a better price) had their orders stuck at processing. While those who ordered this month (at a higher price) has alteady recieved theird. What kind of business practice is this....im really dissapointed.

Sent by: Zavvi UK, 24 July 2018, 11:32
Hi Mattias,

Sorry that you are frustrated about the delay regarding your Terminator 2: Endoarm.

Demand for this had been more than the supplier expected when shipping this to use.

For that reason we waiting for more stock to fulfill the pre-orders, the stock we have is allocated to the pre-orders and is waiting to be dispatched.

In regards to paying the lower price, I assure that this has no impact on shipping it to you.

I know that this is frustrating but bare with us while we get this resolved.

I hope this has helped to resolve your query.

Thanks,

Pete

Zavvi Team


Tell us how we did today:

https://goo.gl/VXgIyW

Sent by: You, 24 July 2018, 18:25
You’re still not answeing my question.
Why are people who ordered this last week getting their orders, when I who ordered last year got mine stuck in limbo? What queueing system have you got? You don’t inspire much confidence to order these editions from you. If you don’t fix this i’ll take my business elsewhere.

Oh...and that all orders are already allocated for other pre-orders is bullshit. It’s still available from your your shop where it says ”ships within 24 hours”. Send me one of thoose whydontya....
Seriously....

Sent by: Zavvi UK, 24 July 2018, 20:53
Hi Mattias,

Thanks for contacting us again. I hope you're having a lovely day!

Firstly, I would like to apologise for your delay. I am truly sorry for this. As a collector myself, I understand how you feel. I'm on your side. I'm here to help. I don't want you to miss out. I'm working hard on getting your order to you! We are a hard working team who always try and come up with the best possible solutions. This is a popular item and in high demand which could explains the delays you have faced. I shop online too so I know this is frustrating. I hope it arrives soon!

I am deeply sorry for the inconvenience.

Have a great day and thank you for your patience.

I hope this has helped to resolve your query.

Kind Regards,

Josh

Zavvi Team


Tell us how we did today:

https://goo.gl/VXgIyW

Sent by: You, 24 July 2018, 21:07
You’re still not answering my question? How come you’re still taking orders of this on your website that’s ready to ship within 24 hours...but my order that was placed year ago is in limbo?

Sent by: Zavvi UK, 25 July 2018, 9:42
Hi Mattias,

Thanks for contacting us about your order.

We are very sorry that your order has not yet been dispatched.

We are working as hard as we can to get your order sent out to you as soon as possible.

We understand this can be frustrating and we apologise sincerely for any inconvenience caused.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Thanks,

Nicola

Zavvi Team


Tell us how we did today:

https://goo.gl/VXgIyW

Sent by: You, 25 July 2018, 10:55
Are you for real. Stop sending me pre-written standard messages and answer my question!!.

I don’t buy your bullshit anymore. It’s obvius that you have been ordered to stall all orders at 125 pounds.

Now I’m sick of this. If I don’t get this I’m going to remove all my preorders an close my account with you.

If uou checked my accont you would know how much I’ve ordered from you through the yesrs.

Oh and I’ve saved this little message-log. If you give me one more bullshit excuse I’m posting it on every forum and every social media I’m member of (it’s alot), to warn them about pre-ordering important editions from you.

Sent by: Zavvi UK, 25 July 2018, 13:05
Hi Mattias,

Thanks for contacting us about your order.

I am truly sorry for the delay with the dispatch of this order. We understand this may be frustrating.

This is currently being investigated for you and we will aim to get this dispatched out to you as soon as possible.

Thank you for your patience and please accept our sincere apologies for any inconvenience this may have caused.

I hope this has helped to resolve your query.

Thanks,

Chloe

Zavvi Team


Tell us how we did today:

https://goo.gl/VXgIyW

Sent by: You, 25 July 2018, 13:14
Wow...more standard answers..,you really don’t care do you....

Sent by: You, 25 July 2018, 13:27
Stop stalling and complete the order...

Sent by: You, 25 July 2018, 13:31
Can someone give me a real answer instead of this pre-written **** I’m getting.
Click to expand...

My god, how irritating! They don't care at all! And all those pre-written answers over and over... The only one who made an effort was the one telling you that he was a collector, and all the effort was dedicated to cheat you into keep on waiting instead of getting your order shipped.
 
vhalx said:
My payment failed again, have updated so waiting patiently - dreading the sold out email x
Click to expand...

They are just going through the motions they will either tell me its dispatched and it will never arrive or theyll tell me its now sold out and refund me. Coincidence that they have taken payment off me at the same time as it being sold out.
 
Well for those that have followed my story, my 2nd order i made Monday for £180 was shipped yesterday and delivered today.

My initial £125 order is still sitting there as processing. Therefore i can 100% confirm they are prioritising the more expensive orders first.

Now just the matter of getting my £55 refund!!! Wish me luck.
 
richr74 said:
Well for those that have followed my story, my 2nd order i made Monday for £180 was shipped yesterday and delivered today.

My initial £125 order is still sitting there as processing. Therefore i can 100% confirm they are prioritising the more expensive orders first.

Now just the matter of getting my £55 refund!!! Wish me luck.
Click to expand...
richr74 said:
Just spoken to them. £55 refund issued with no fuss. Should be in my account with 3-5 days. Fingers crossed.
Click to expand...
they kept their word to me, got refunded ;)
Zavvi's acting on these cheaper T2 orders is still a disgrace!
 
Just to give you guys a different take on zavvis unpredictable dealings.

1. They sent my order really early and I was one of the first to receive it

2. They sent me limited number 0001.

3. But what's really amazing is how they managed to charge my credit card 124.99£ when it had expired 3 months ago!!!!!
 
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StifflersDad said:
Just to give you guys a different take on zavvis unpredictable dealings.

1. They sent my order really early and I was one of the first to receive it

2. They sent me limited number 0001.

3. But what's really amazing is how they managed to charge my credit card 124.99£ when it had expired 3 months ago!!!!!
Click to expand...
That's actually..... WUT? They did what? :rofl::LOL::rofl:
 
larson1977 said:
That's actually..... WUT? They did what? :rofl::LOL::rofl:
Click to expand...
Yup
I was waiting for the dreaded failed payment email and was instead shocked to get a shipped email.
And checking my credit card statement I found that somehow they have successfully charged me even though I have not updated my new card details on the site after my old card expired at least 3 months ago.
 
StifflersDad said:
Yup
I was waiting for the dreaded failed payment email and was instead shocked to get a shipped email.
And checking my credit card statement I found that somehow they have successfully charged me even though I have not updated my new card details on the site after my old card expired at least 3 months ago.
Click to expand...

Who do you bank with, might I ask? I had this before with TSB and it was something to do with the fact that the payment had been preauthorised at the point of pre-order, it still allowed it through. Yet with other banks I haven't found that to be the case x
 

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