Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[monkeyspinach]

Right, removed a few posts

Trying to take advantage of a offer / promotion and then advising how to make Zavvi take a loss in increased costs in return postage really doesn't help ANYONE in the long run does it.

If you have any enquiries with an order you placed, take it up with Zavvi please.

I wasn't trying to suggest that I was trying to take advantage of the offer and then screw them over. After how I've been left feeling I'd have cancelled what I had on pre-order regardless of linked offers. All I was asking was whether Zavvi were allowed to force me into keeping my pre-order. Don't worry, I wasn't planning on deliberately making a nuisance of myself with Zavvi

 

[bigrob]

I can't seeing anything releating to this on their T&C's page but it's worth asking them. I can't imagine them making you buy Die Hard 4.0 but if it's tied to a promotion where you've got other items cheaper (and possibly shipped) because you pre-ordered it, they could be bounding you to a contract (e.g order) to make sure you keep your end of the agreement up

never heard of it before in the home entertainment world but I do know that if you order a sofa from DFS, even if you go back to the shop 30 minutes later after you order it, you can't cancel the order and you HAVE to take the goods. happened to me once because I got a massive sofa with a huge discount.

 

[blumaster]

I think if you do this to Amazon they reserve the right to charge you full price for the other items you've purchased.

 

[monkeyspinach]

I can't seeing anything releating to this on their T&C's page but it's worth asking them. I can't imagine them making you buy Die Hard 4.0 but if it's tied to a promotion where you've got other items cheaper (and possibly shipped) because you pre-ordered it, they could be bounding you to a contract (e.g order) to make sure you keep your end of the agreement up

never heard of it before in the home entertainment world but I do know that if you order a sofa from DFS, even if you go back to the shop 30 minutes later after you order it, you can't cancel the order and you HAVE to take the goods. happened to me once because I got a massive sofa with a huge discount.

Thanks. I'll let you guys know how it goes. From what I heard, people were ordering Die Hard to get the 20% off stuff they wanted and then cancelling Die Hard, so I'm guessing Zavvi are pissed off (which isn't unreasonable for them to be) and are now forcing people to keep their orders. Maybe they'll ease up after a couple of weeks. But if I can't cancel my order then cheers to the people who were taking advantage of a great offer and ruining it for others!

 

[snooloui]

Thanks. I'll let you guys know how it goes. From what I heard, people were ordering Die Hard to get the 20% off stuff they wanted and then cancelling Die Hard, so I'm guessing Zavvi are pissed off (which isn't unreasonable for them to be) and are now forcing people to keep their orders. Maybe they'll ease up after a couple of weeks. But if I can't cancel my order then cheers to the people who were taking advantage of a great offer and ruining it for others!

Have you actually contacted them? I'm sure they will cancel no questions asked. As for the last comment, are you not trying to do the same as those people? You should just keep your order if you feel that way.

 

[monkeyspinach]

Have you actually contacted them? I'm sure they will cancel no questions asked. As for the last comment, are you not trying to do the same as those people? You should just keep your order if you feel that way.

I said in an earlier post (which I think got deleted because it was a reply to someone saying I should make them pay extra postage costs) that I will contact them once I have the steelbooks currently in transit, so I can make sure they're all healthy. I was just asking whether they could legally force me to buy Die Hard. Obviously if I email them then they'll say they can!

With the second bit, I did have the full intention to keep my order, but personally I'm annoyed with Zavvi. You might remember me earlier on saying about how they reduced the price of The Goonies moments after dispatching my copy. I thought it was sly to penalize the early birds such as myself by waiting for orders to come in and then reduce the price. People might disagree but that irked me. So I feel if they're going to be too stingy to refund me a few quid out of courtesy then I don't want to give them a further £15 for Die Hard.

I think it was pretty crappy of people to take the mick and cancel Die Hard after getting their stuff, but I did actually want to get Die Hard - it's just after this I think I'll hold off until a price drop.

 

[mike21a]

have not had a problem with purchasing from zavvi, crossing my fingers.

 

[cooey]

Got me a piece of writing published on Zavvi's blog

http://www.zavvi.com/blog/zavvi-news-and-stories/cooeys-most-anticipated-steelbook-releases-of-2014/

 

[ben6212]

Got me a piece of writing published on Zavvi's blog

http://www.zavvi.com/blog/zavvi-news-and-stories/cooeys-most-anticipated-steelbook-releases-of-2014/

Awesome matt! Hopefully they will release some of HDN most wanted steelbooks now...(american psycho )

 

[digitalbabe]

Nice job, Matt!

 

[stephen3001]

Well credit where credit is due, Zavvi were very quick to respond to my enquiry about my change of card details. As Jimmyv posted earlier, they will send out an email when they are about to charge for my current pre-orders, at which point I'll have an opportunity to give them my new card details.

What a relief, with just about all of them now OOS.

Spoiler

[Thank you for getting in touch, if your card has changed since when these pending orders were made you need to just wait until an error message is sent to you, which registers that the current details do not match what was on our records at the time of ordering.
At that point you should follow the steps and provide the new details to ensure that the order goes through.
Even though you may have updated the bank details in your personal account, these will not be used for the pending orders and so need to be submitted when the item is ready to be sent and when the payment process begins, which is when the error message will be sent automatically

If there is anything else that we can do, then please do not hesitate to get in touch

 

[ben6212]

A bugger indeed. Would have been nice to shave 10% off Fantasia and Alice. It would only have left me with 101 at full price. Lets hope another code surfaces before they go OOS.

do cashback work with preorders?
quidco has %10 back off blu rays at the mo if that helps

 

[hayemaker]

do cashback work with preorders?
quidco has %10 back off blu rays at the mo if that helps

Yes it does, but apparently maybe not with voucher codes according to their T+C's even though I have no experience of this to back it up.

 

[ben6212]

Yes it does, but apparently maybe not with voucher codes according to their T+C's even though I have no experience of this to back it up.

i think they give a lower rate,like 2%

 

[snooloui]

I use Top Cashback and Zavvi supposedly pay only 2% on orders placed with discount codes or vouchers. However, they track at the full percentage in my experience. I'm not sure if they are adjusted when the transaction is confirmed though.

 

[harry]

Got me a piece of writing published on Zavvi's blog

http://www.zavvi.com/blog/zavvi-news-and-stories/cooeys-most-anticipated-steelbook-releases-of-2014/

Nice job matt

 

[cooey]

Thanks Harry

 

[Steeler]

Typical. Why the hell can't Zavvi just email the code to customers? Never get a chance to use the codes. Many of those I've managed to use before they expired, just don't seem to work for some reason.

 

[harry]

Thanks Harry

If Zavvy use the poster of Maleficent as the artwork for the steelbook, then they will hit jackpot

 

[severo]

Typical. Why the hell can't Zavvi just email the code to customers? Never get a chance to use the codes. Many of those I've managed to use before they expired, just don't seem to work for some reason.

sure.why the heck dont they give away every release for free to everybody as a gesture of goodwill. no seriously, i have the feeling many members got spoilt a bit with all the voucher codes lately... they should be seen as a gift from zavvi to us, but some people moan like it's zavvis duty.