Zavvi - Retailer chat [Europe]

Zavvi.jpg
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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:






Previous packaging:

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

newpackage.jpg


14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.
Wreck said:
View attachment 29368
from the pick line ......... :thumbs:
foam inside
Click to expand...

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.


Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.
 

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When I received my damaged one this morning, I purchased another and sent a message to Zavvi, requesting they arrange return of the damaged one.

My 2nd order was dispatched at 3.30pm - great stuff. However...

I get an email from Zavvi asking for photos of the damaged one, before they decided to refund/replace. BEFORE THEY DECIDE?

Am I right in thinking that they can check the damn thing when it gets to their dep0t? who in their right mind would lie about a damaged steelbook and request a refund, once it has been received back. It a Zavvi exclusive, released today.

Its almost like... PROVE IT CUSTOMER and because you have to prove it by email, it gives them another chance to take a day, or two, to drag their heels.

In my opinion, this is poor. What if someone cannot get a picture to them?! and no contact number??.

I look forward to HMV returning online and any other healthy competition to Zavvi. Plain and simple, if there was, I would shop elsewhere.
 
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Hi all, fyi-in order to share intermittent feedback, your comments have been shared with the Zavvi staff, and we hope they are able to investigate further and address these concerns. In the meantime, this thread will remain open, in case you wish to post other pictures specific to this issue. As mentioned initially, other retailers have also had this issue in the past, and we asked for feedback then as well. As usual, we hope this feedback is shared with the proper staff, and aids them in resolving this for their customers. Thank you for your patience as we communicate the comments you've shared here.
 
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I personally find it strange what happened at Zavvi there.
No other provider has as many complaints.
It can not just be blamed on Zavvi.
I have already ordered all over the world but I do not happen.
What can we do about it?
 
Just received an email from Collect+ Services with a return label attached ? The only thing I have ongoing is my spine slashed JB from zavvi but I have had no instruction from anyone as to what has to be returned ?

I did email zavvi pics of the damage even though I was not happy about that either, what happened to customers right to be believed.

Has anyone used this in conjunction with a zavvi replacement ?
 
ZubS said:
Ok guys I dont know whether to laugh or cry, but just unsealed my Rambo steelbook and saw this! :(
photo-15.jpg

Third damaged steelbook in a week! i think ive been jinxed :( someone in zavvi hates me :(
Click to expand...

Looks familiar
ayaba said:
Just got these today, thanks to biscuitnoir for the evil dead. My Rambo has what looks like been bent all the way at the bottom don't no if i will send it back or not yet.
Click to expand...
Are they stacking these on top of each other and somehow pressing down on them?
 
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Hi Kamm-thanks for your comment. Rest assured that other retailers have experienced spine slashes, complaints about packaging, Amarays sent instead of Steelbooks, etc over the last years. We continue you to encourage you to contact any retailer directly to complain about, seek refunds for, or express positive feedback, if warranted.

As a general note-For the purposes of this thread and the spine slash thread, while we cannot solve individual order issues at HDN itself, our retailer-specific threads are meant for you to feel free to discuss any aspects of service, shipping, ordering, etc in a constructive manner. Personal attacks on other members, and baseless accusations are of course not acceptable, as always.

As in all of our threads, and the community as a whole, please note that any specific comments that surface again and again, are shared with retailers, and as mentioned in the spine slash thread for Zavvi, we continue to share any feedback gathered in our community. Many folks from the industry visit the site, but to streamline communication we will share your feedback with them, in the hopes that they'll consider to evaluate their processes and service. Thanks all for your feedback!
 
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Pud1804 said:
Just received an email from Collect+ Services with a return label attached ? The only thing I have ongoing is my spine slashed JB from zavvi but I have had no instruction from anyone as to what has to be returned ?

I did email zavvi pics of the damage even though I was not happy about that either, what happened to customers right to be believed.

Has anyone used this in conjunction with a zavvi replacement ?
Click to expand...

Hi Pud,

For what I can tell, when you request a return, you are given a choice of using Collect+ (never heard of it until Today) or by printing out the claim form from the help section of the website. To use the claim form you need the returns authorisation number (which is the six digit number quoted in the sender ref section of the Collect+ label).

This stuff really should not be this complicated. Though I suspect if we keep our pre-orders intact, we will be experts at dealing with this stuff in no time. :D
 
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Hey Pud, unfortunately, not every retailer's process is as smooth as Amazon's for instance. There was a time when FNAC and DVDgo 2 retailers that carried exclusives asked for pictures as well. There are some refunds that took months to wrangle. It looks like some retailers have come around and refined some of these processes over the years...in large part due to feedback like yours. I have not yet (knock on wood) return anything to Zavvi (though some Steels are in transit right now). Perhaps someone here who has been through the process can help you. Good luck buddy (glad to see you, by the way!:scat:)
 
digitalbabe said:
Hi Kamm-thanks for your comment. Rest assured that other retailers have experienced spine slashes, complaints about packaging, Amarays sent instead of Steelbooks, etc over the last years. We continue you to encourage you to contact any retailer directly to complain about, seek refunds for, or express positive feedback, if warranted.

As a general note-For the purposes of this thread and the spine slash thread, while we cannot solve individual order issues at HDN itself, our retailer-specific threads are meant for you to feel free to discuss any aspects of service, shipping, ordering, etc in a constructive manner. Personal attacks on other members, and baseless accusations are of course not acceptable, as always.

As in all of our threads, and the community as a whole, please note that any specific comments that surface again and again, are shared with retailers, and as mentioned in the spine slash thread for Zavvi, we continue to share any feedback gathered in our community. Many folks from the industry visit the site, but to streamline communication we will share your feedback with them, in the hopes that they'll consider to evaluate their processes and service. Thanks all for your feedback!
Click to expand...

Hello digitalbabe and all other ninjas!
Thank you for your help and for your engagement.
I know to appreciate your efforts.
Thanks from France
 
D4vem88 said:
Got mine, but got a spine slash, definitely happened in the warehouse as the shrinkwrap is sliced too. My first damaged steel from Zavvi. Considering just getting the amaray, but in the back of my mind ill always be wanting the steel! :/
Click to expand...

Sorry to see the phantom spine slasher got you as well buddy.
 
Pud1804 said:
Just received an email from Collect+ Services with a return label attached ? The only thing I have ongoing is my spine slashed JB from zavvi but I have had no instruction from anyone as to what has to be returned ?

I did email zavvi pics of the damage even though I was not happy about that either, what happened to customers right to be believed.

Has anyone used this in conjunction with a zavvi replacement ?
Click to expand...

Well I posted on the JB thread,but I contacted them yesterday and they told me to order another but not just order..BUY another one and then return the damaged one.. I wonder what ever happened to a replacement copy:angry:
 

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