Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[smileyx9]

Anyone else fed up with Zavvi customer service?

I am fed up with their Customer Service-preordered TJB weeks ago-at Day of shippment they told me i have a payment Problem
I never had payment Problems with them-they could always charge my CC and/or PayPal. i wrote them an E-Mail.
One Day later i got response- telling me i have a payment Problem - second E-Mail from me telling them again that they can charge my CC and /or PayPal.
A Day later i got response: Guess what they wrote??
They can kiss my hairy:ass: in the Future.

Never dealed with a more incompetent Customer Service like this one - really considering closing my Account

Almost forgot - ordered TJB form their Outlet a Day later and it was shipped without any Problems

 

[PKAVFC]

2 evil dead orders, both damaged. Second one ordered had more damage than the first.

Emails, photos of damage before they ask and let's hope I get a reply this weekend (a return label)

Every steelbook Zavvi have sent me has been damaged. It's fine putting them in a box with foam (that now looks like wonder web!) but it's how they are stored in the warehouse that is just as important.

Train the staff at the dispatch centre, review the work place practices and help your own company make a profit.

I cannot see Zavvi lasting in the market, with steelbooks, at least. Why pay to sell exclusives when you can't look after your stock? Eventually, the returns and 2-3 pounds off here and there will add up.
Taking into account the increase in some pre orders, this could be the first sign of trying to claw back some profit.

A company without a customer services number speaks for itself. They know the phones would go into meltdown.

Eventually, competition will arrive. It always does.

Zavvi - mutton dressed as lamb.

 

[smileyx9]

zavvi claims to be the home of steebookz - well,reading all those Posts i'd rather be Homeless - instead of buying anymore from them - Quality will always be a Winner - sorry Zavvi-you lost

 

[DanielBeal]

I'd Purchased 'Safe House' Alongside 'The Adjustment Bureau', Although Both Copies Have Defects. Anyone Know If These Are A Bad Batch From Zavvi?

Query Raised With Zavvi, I'll Update Once I Receive A Reply.

 

[Steelknight47]

zavvi claims to be the home of steebookz - well,reading all those Posts i'd rather be Homeless - instead of buying anymore from them - Quality will always be a Winner - sorry Zavvi-you lost

I only bother buying the Disney steels, everything else I pretty much skip.

 

[Man of Steelbooks]

Anybody know whether Zavvi is actually switching to the slimmer, less padded packaging received by many for Evil Dead etc., or is it possible they're just waiting on more stock of the thicker foam inserts and boxes?

 

[gitsurfer]

I order very little from Zavvi now so have a question. Am I correct in thinking that we are seeing loads of manufacturing defects with Studio Canal steelbooks? I did order Evil Dead 2, which had the widely reported scratches on the back underneath the J-card. This is presumably Studio Canal's fault, is it not?

The reason I ask is that I do still have a couple of steelbook pre-orders with Zavvi (those which I think look too good to miss out on even if it does mean using a terrible supplier - Pan's Labyrinth and The Wicker Man). Both of these are from Studio Canal, though, so I'm considering cancelling them.

 

[severo]

my "jungle book" just arrived...

what a mess. mine is slashed through the shrink wrap. i hope zavvi will change something in their warehouses soon.

i think i will keep it. it's tiny, i dont want to have the usual fight with costumer service and return policies, and i got it a bit cheaper anyway (6off60 code = 24 euros).

 

[snooloui]

Make sure you email them even if you are going to keep it. You may get a small refund and in the bigger scheme of things, it lets Zavvi know just how big this problem is.

 

[sunnyx]

Nearly All my Jungle Books had a spine slash. Very disappointing.

 

[mnementh]

Can't believe they're still being sent out with spine slash - don't they have any quality control in the warehouse ?

 

[lgans316]

Can't believe they're still being sent out with spine slash - don't they have any quality control in the warehouse ?

Maybe the person who slashed the spine is also doing the packaging to hide his crime.

 

[Headhunter]

My replacement Jungle Book just arrived. No spine slash - but dented at the top and right through to the metal. It came in one of the "new" cardboard mailers with the thin (non existent) padding. Seriously considering ditching these Zavvi exclusives now.

 

[glennturner21]

does anyone know how long it normally takes for zavvi to send out replacement,once they have received the damaged one back ? Cheers Guys

 

[PKAVFC]

does anyone know how long it normally takes for zavvi to send out replacement,once they have received the damaged one back ? Cheers Guys

If you can afford it, always purchase another and send the damaged one back for a refund. The proceed is very slow, otherwise.

 

[MK50]

Received my Jungle Book with a spine slash (Shrinkwrap, Spine and a bit of J-Card slashed!) yesterday... still have not received The Place Beyond the Pines or Rambo yet

 

[SaberTooth]

Evil Dead (2013)

Wrapping and j-card were in perfect mint condition, so the scratching on the back happened during production or at the packaging stage, before it got to zavvi i guess

 

[wjasoncul]

Evil Dead (2013)

Spoiler

Wrapping and j-card were in perfect mint condition, so the scratching on the back happened during production or at the packaging stage, before it got to zavvi i guess

That's awful! Were they packing that steel on a concrete driveway?

 

[SaberTooth]

^^ I can imagine somebody knocking over a whole box of these during packing, but instead of sending them all off to the rejects dept., or even taking the time out to look through and weed out damages, the persons have just dragged them all up off the floor and gone on with the packaging process

or maybe there's some sort of problem with manufacture, like a little piece of raised metal in a machine?

....either way, Quality Control seems to be totally out of a job

 

[hayemaker]

or maybe there's some sort of problem with manufacture, like a little piece of raised metal in a machine?

That seems most likely IMO. Something is dragging itself along the steel at those 2 points during manufacture.