Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[Ricker]

So is this new "foam" Zavvi's idea of a joke or are they getting cocky now? Luckily my Jungle Book arrived mint. All that little piece of foam is going to do is protect it from scratches. If another heavier box lands on top of it, it's pancake time. They keep raising prices and take the cheap way out to ship.

 

[snooloui]

Zavvi should reinstate their old foam packaging, change their shipping policy to no longer include International customers and drop the price of their exclusives by £2/£3 to reflect these cost savings. Problems solved

 

[Drum18]

Zavvi should reinstate their old foam packaging, change their shipping policy to no longer include International customers and drop the price of their exclusives by £2/£3 to reflect these cost savings. Problems solved

I don't agree with cancelling International shipping, BUT I would agree with a few more £££ for us in shipping cost since I can't believe it's only 0.99£...

Of course, Zavvi would have to get back to a proper foam

 

[cincyuu02]

I have a quick question, that maybe one of you has the answer to. Will Zavvi change a delivery address after an order has been placed? I am wondering as the Pre-orders going up now are getting close to the time I could possibly be moving, and I don't want to place orders now, only to have them sell out and then Zavvi cancel my order. Any help would be appreciated! Thanks!

 

[Gamesgaryjp]

Zavvi should reinstate their old foam packaging, change their shipping policy to no longer include International customers and drop the price of their exclusives by £2/£3 to reflect these cost savings. Problems solved

I completely agree, international guys always have group buys, as at the moment i feel we are footing the bill for this

 

[Ricker]

I completely agree, international guys always have group buys, as at the moment i feel we are footing the bill for this

totally disagree. If we could all order from amazon.uk which is always cheaper even with paying more for shipping, we would.

 

[frankfish44]

totally disagree. If we could all order from amazon.uk which is always cheaper even with paying more for shipping, we would.

The funny thing is people perpetuate this argument that international shipping is the issue without proof. A similarly priced item on amazon UK ends up being cheaper than what I would pay at Zavvi shipping included. The VAT that Zavvi doesn't take out compensates the rest of shipping charge. Heck I'd argue they make money on international shipping. Try making non UK members purchase via GB, their sales would plummet. Gbs are expensive and very costly to run.

 

[karl01]

Until zavvi sort out the packaging there customer service hidefninja should not support them they need to start removing all the links remove zavvi

 

[Wreck]

my rambo made it with the new foam here just fine. *shrug*

my jungle book however had the spine slash but thats not from damage of overseas shipping.

 

[kingkarl1967]

Hi Wreck

Something needs doing to wake Zavvi up for sure .... maybe the powers that be can have a word in their ear ?

Packaging foam crap and loads of damage to steelbooks !

 

[snooloui]

The funny thing is people perpetuate this argument that international shipping is the issue without proof. A similarly priced item on amazon UK ends up being cheaper than what I would pay at Zavvi shipping included. The VAT that Zavvi doesn't take out compensates the rest of shipping charge. Heck I'd argue they make money on international shipping. Try making non UK members purchase via GB, their sales would plummet. Gbs are expensive and very costly to run.

I've said it a million times before, but you can't compare Amazon to any other retailer. They are by far the biggest online retailer and could destroy any competitor if they wanted to. No doubt Amazon can negotiate better deals on everything from stock to packaging to postage rates, which of course allows them to be cheaper.

In any case, Zavvi's international shipping prices should reflect the actual cost. It is a little unfair that both Amazon and Zavvi operate in a way that allows International customers to get a better deal than UK customers, though I appreciate that Amazon aren't really to blame for offering cheaper prices to International customers. Zavvi on the other hand could do something about it.

 

[Ricker]

maybe they should get rid of the free shipping to the UK as well.

 

[wjasoncul]

Well, Place Beyond the Pines arrived today in the normal packaging (zip box and thicker foam). I guess they pack them in whatever laying around

 

[movieknight]

Received my only copy with spine slash through plastic and into Steel itself.

 

[snooloui]

maybe they should get rid of the free shipping to the UK as well.

If I ship a Steelbook to the UK it costs £1.10 whereas if I ship a Steelbook to the USA it costs £4.50, quite a difference don't you think?

totally disagree. If we could all order from amazon.uk which is always cheaper even with paying more for shipping, we would.

If Zavvi could avoid paying corporation tax by head-quartering their business and declaring their profits in Luxembourg, I'm sure they would pass on their savings to International customers

 

[darczap]

I wouldn't mind if Zavvi raised their prices on International shipping. 90% of the steelbooks I get from Zavvi I get delivered to a great friend in the UK, which then get forwarded to me at a higher price of course. Truth be told, I would rather pay more for shipping and have the steels re-packaged and forwarded to me then get them directly from Zavvi and possibly deal with their CS in the returns process. If Zavvi raised their prices I wouldn't feel so bad for 'overpaying' for shipping lol.

 

[movieknight]

Received my First Blood this week in mint condition but my Jungle Book came with a spine slash right through the plastic wrap and left a slash on the Steelbook itself. Very disappointing as I only ordered 1 and should not have to order a spare in the odds that one of them should arrive mint.

Having said that, so far this is the only problem I have had with Zavvi to date.

 

[frankfish44]

I've said it a million times before, but you can't compare Amazon to any other retailer. They are by far the biggest online retailer and could destroy any competitor if they wanted to. No doubt Amazon can negotiate better deals on everything from stock to packaging to postage rates, which of course allows them to be cheaper.

In any case, Zavvi's international shipping prices should reflect the actual cost. It is a little unfair that both Amazon and Zavvi operate in a way that allows International customers to get a better deal than UK customers, though I appreciate that Amazon aren't really to blame for offering cheaper prices to International customers. Zavvi on the other hand could do something about it.

The problem is that neither you, me or anyone else know the cost breakdown of their shipping. To throw around claims that they are not charging the proper amount based on the 99p charged is not fair. The math works for amazon. We all know they do not deduct vat but I am sure like all other company's, they claim some kind of tax break for international sales. You can argue they don't have to deduct it for whatever reason. No international buyer pays taxes when buying directly off a US site as no international buyer should be subject to VAT.

Regardless, they have done this from the beginning. How does this affect you or anyone else? Claiming 99p shipping is the reason for high prices with no proof. Show people the evidence. One seller amazon shows you a clear breakdown of the costs, the other doesn't. I think you or any other should keep from making such claims until you have evidence. I am all for fair shipping costs but show us international customers the real breakdown with the VAT deducted as it should. That after all is the law in the UK. Sales made outside are not subject to Value added Tax. Deduct VAT then charge us proper shipping. Will probably be the same or cheaper if they did the right thing

 

[snooloui]

The problem is that neither you, me or anyone else know the cost breakdown of their shipping. To throw around claims that they are not charging the proper amount based on the 99p charged is not fair.

I know it costs a lot more than 99p to ship Internationally, it's a completely valid and fair point.

The math works for amazon. We all know they do not deduct vat but I am sure like all other company's, they claim some kind of tax break for international sales. You can argue they don't have to deduct it for whatever reason. No international buyer pays taxes when buying directly off a US site as no international buyer should be subject to VAT.

You're talking about different tax systems. You cannot compare them at all. VAT is not the same as sales tax.

Regardless, they have done this from the beginning. How does this affect you or anyone else?

It increases prices, I thought this was established pretty early on?

Claiming 99p shipping is the reason for high prices with no proof. Show people the evidence.

The money has to come from somewhere.

One seller amazon shows you a clear breakdown of the costs, the other doesn't. I think you or any other should keep from making such claims until you have evidence. I am all for fair shipping costs but show us international customers the real breakdown with the VAT deducted as it should. That after all is the law in the UK. Sales made outside are not subject to Value added Tax. Deduct VAT then charge us proper shipping. Will probably be the same or cheaper if they did the right thing

Which law is that then?

 

[frankfish44]

I know it costs a lot more than 99p to ship Internationally, it's a completely valid and fair point.



You're talking about different tax systems. You cannot compare them at all. VAT is not the same as sales tax.



It increases prices, I thought this was established pretty early on?



The money has to come from somewhere.



Which law is that then?

Since you obviously make claims without proof here you go

Tax-free shopping (TFS)[1] allows shoppers to reclaim the VAT (Value-Added Tax)/GST (Goods and Services Tax) they have paid on their shopping in foreign countries. Promoting the tax rebate and making it easier for tourists to claim it back, has helped to attract travellers to many countries. Fifty of the 130 countries that levy VAT/GST allow foreign visitors to have their taxes reimbursed. TFS is subject to national regulations, such as minimum spend and restrictions on the types of products on which it can be claimed. Refunds can only be claimed on goods which are exported. However, buying goods tax free whilst on holiday does not mean travellers are exempt from paying applicable taxes on their purchases when they get home.

Approximately 52,000 people benefit each day from tax free shopping around the world. Tax-free shopping services are available from more than 320,000 stores in 40 countries worldwide.

Tax free shopping is available in the following countries: Argentina,[2] Australia,[3] Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,[4] Germany, Greece, Hungary, Iceland, Indonesia,[5] Ireland, Israel,[6] Italy, Japan,[7] Korea,[8] Latvia, Lebanon,[9] Liechtenstein, Lithuania, Luxembourg, Mexico,[10] Morocco,[11] the Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore,[12] Slovenia, Slovakia, Spain, South Africa,[13] Sweden, Switzerland, Taiwan,[14] Thailand,[15] Turkey, the United States, and the United Kingdom

Who established that prices were a result of 99p shipping. I haven't seen that anywhere other than claims by a couple of people and you and off course it costs more than 99p. No one argues that. VAT as I have shown should be deducted as international customers are not subject to pay it. Amazon deducts it immediately. Zavvi must be keeping this to offset the extra cost of shipping. So unless you have proof otherwise STOP this bs about shipping and costs

From amazon UK regarding shipping outside the EU so as to be in line with UK laws

For dispatch to countries outside the EU, VAT won't be charged. These packages may be assessed for import or customs fees, depending on the laws of the country concerned.