Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[Gamesgaryjp]

Zavvi are giving me the runaround, they first responded to my enquiry with a copy & paste ignorant collect+ returns email.

I send a reply saying i cant do anything with that as i dont have a printer, after nothing all weekend, they respond again with the same copy & paste job i got first with a collect+ email!!!

Im positive they dont even read what you have to say, so far, its been 4 days and ive yet to get beyond emails....

 

[VRob98]

Im positive they dont even read what you have to say, so far, its been 4 days and ive yet to get beyond emails....

Only the offer of a partial refund for me on a spine-slashed Jungle Book, which is completely unacceptable. I don't want a damaged item at any discount.

On top of their drawn out returns process (having to take taking pictures etc) I think it's highly disingenuous of Zavvi not to offer customers their statutory right of a refund and make it as difficult as possible (i.e. no reply by email possible) to pursue that option.

This is why getting damaged items from this company is such a nightmare. Compared to Amazon, for example, their customer service is in the Dark Ages.

 

[Gamesgaryjp]

Yes, i also had to send 2 separate enquiries for evil dead remake and evil dead 2, one reply told me to return via collect+ and the other asked for pictures of the damage. It was the same guy too!

 

[kalel]

There useless most of time when i email them they never answer back, they send me 10 percent codes as loyal customer all the time and they never work.

 

[Gamesgaryjp]

Yep ive had those 10% emails when the code doesnt work. The hut codes never work with me.

 

[harry]

Finally , after 3 weeks of plenty of emails, photos, and post office tracking number they send me a replacement

 

[nekromantik]

Going through my first zavvi returns.
I emailed yesterday got reply today saying send pictures of damaged steely.
I sent pictures today and now I wait.

 

[jitstark]

I never understand the need to send them pictures in order for you to return it. Under Distance selling regulations you have 30 days to return it regardless of whether it's damaged or not if it's still sealed. My Jungle book has paint chips and a scratch on the cover. It's still sealed yet they want pics.

I should have just marked it as unwanted gift.

 

[kevindublin]

I dont know what to do about my slashed Junge Book. take the 15% refundor return. Sounds like returning will be a pure hassle

 

[Kurgen1975]

Just cancelled all of my Zavvi Steelbook pre orders - 20 Items. Too many damages, late deliveries, and poor new packaging.

I'll pick up the odd ones on ebay after where i know i'll get a mint copy

 

[nekromantik]

Just cancelled all of my Zavvi Steelbook pre orders - 20 Items. Too many damages, late deliveries, and poor new packaging.

I'll pick up the odd ones on ebay after where i know i'll get a mint copy

I want to do that too but I just love the Conjuring steely!

 

[Kurgen1975]

I want to do that too but I just love the Conjuring steely!

Don't get me wrong, it hurt to cancel some of them that i really want, but i'm not taking chances with them any more. It's not worth the effort

 

[nekromantik]

Don't get me wrong, it hurt to cancel some of them that i really want, but i'm not taking chances with them any more. It's not worth the effort

The only problems I been hearing about are from Studio Canal steelys.
I not got anymore steelys from SC on order thats for sure!

 

[collectorpeople84]

My copy arrived a few days ago and I am really happy with the purchase.

 

[blackberry]

I bought 2 copies and unfortunately both got spine cut. Very bad luck

Sent from my N9500 using Tapatalk 2

 

[Sam Crow]

I bought 2 copies and unfortunately both got spine cut. Very bad luck

Sent from my N9500 using Tapatalk 2

Same here. "Very bad luck"? I don´t think so. We ordered at zavvi. At the "Home of SteelBookz" this is the usual way to treat steelbooks...

 

[smileyx9]

We ordered at zavvi. At the "Home of SteelBookz" this is the usual way to treat steelbooks...

+1 - whish mine had a Spine Slash (no,just kidding) - ordered at 8/7 - still waiting to arrive - will send Zavvi Outlet a 'Missing Item Notification' by tomorrow

 

[Goonboy]

My two copies arrived, one perfect, the other with small spine slash, but it hasn't gone through to steelie thank god. They now really need to get their act together, soon they will have more cancellations than they have orders!!!!

 

[TakingYoSteelz]

Very happy - they're sending me a replacement

 

[Gamesgaryjp]

I wouldnt mind partial refunds if i knew it would be this much hassle. I never got offered it though so ive got to wait it out