Zavvi - Retailer chat [Europe]

​

**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[lgans316]

Collectplus are fine but it is Zavvi who doesn't seem to follow their returns process properly.

 

[howiesteed]

ok ill try to keep an eye on it , (wasnt gonna post but wanted to get to 100 before i left for dinner ha ha

 

[southam1978]

Had 2 damaged steelbooks before Xmas so filled in paperwork, got return number and sent together to save then 2 return fees, requested refunds which they ignored and sent a replacement for 1 movie and nothing for the other film, they are rubbish when ur comes to returns!!!

 

[howiesteed]

Oh god I would want a replacement as love ranger has gone back up to £18 now


Sent from my iPhone using Tapatalk

 

[P0UNDLAND]

thanks guys. for the heads up, on Zavvi returns! no such horror story's with amazon!
for me anyway.

 

[GoDo]

Oh god I would want a replacement as love ranger has gone back up to £18 now


Sent from my iPhone using Tapatalk

Have Zavvi started doing Adult titles in Steelies

 

[dfoles]

So i noticed a $44.37 charge to my bank account on 01/06/14, as well as a $1.33 for the shipping. I can't find anything in my order list that has recently despatched, and I can't remember receiving any emails last week saying something shipped, just the usual sales crap and some emails about Toy Story being delayed.

Anyone else get a charge last week without explanation? I opened up a ticket with them, so lets see how these goes.

 

[PG Flips]

Anyone else get a charge last week without explanation? I opened up a ticket with them, so lets see how these goes.

No mate, cancelled every single order with these muppets and deleted all payment methods. I feel much better for it and just knowing I don't have to deal with the morons again is very satisfying. There's been rumour that these muppets are now following HDN members on twitter weird.

 

[Hooch]

Send a question to them Dec 25 about 3-4 bd´s they are listing (slipcase or not) and they still haven`t been able to answer me. I have 2 messages with apologies though.

 

[dfoles]

All I have to say is wow...

I recently noticed a charge to my bank account for the amount of $44.37 (or roughly £27). I do not recall receiving any emails letting me know a preorder had been shipped.
And I want to know what the charge is for, as I cannot figure it out based on my pending preorders.

Hello dfoles,

Thank you for getting in touch about your charge.

Could you please check with your bank what this charge was for as you have a lot of orders at roughly this price and we would be unable to say for certain which one it will be.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

George

Zavvi.com Customer Service Team

Excuse my language, but are you ****ing kidding me? How is my bank going to have an itemized list of what was together on a single charge? Can you not look at my account here and see what I was most recently charged for? And if you can't, please put me through to your supervisor.

 

[Ricker]

I just cancelled and reordered Frozen with the 10% off sale. And they have that for the othe other Disney titles as well. Can you get them to apply to existing orders. Because they are sold out and if you cancel it's gone

 

[Thelite13]

All I have to say is wow...

Wait for it... The zavvi defenders will be here soon to tell you why your wrong.

 

[Gamesgaryjp]

Im extremely pissed off with zavvi right now, they didnt change the release dates for any of the disney ones, so they expect collectors to buy 5 in one day totalling almost £100!

Had to cancel 3 of the 5, simply cant justify that kind of money for 5 blu rays.

---------- Post added at 08:36 PM ---------- Previous post was at 07:53 PM ----------

Well as it turns out, they have removed the cancellation and put all 3 back to awaiting stock pic!

So they are basically telling me ive got to buy them and they wont cancel, even though they arent even processed yet. If they dare take that money thats it, i will remove everything ive preordered and sever all ties with that piece of crap company.

Does anyone know if removing your payment options in your account affects outstanding orders?

 

[ben6212]

Im extremely pissed off with zavvi right now, they didnt change the release dates for any of the disney ones, so they expect collectors to buy 5 in one day totalling almost £100!

Had to cancel 3 of the 5, simply cant justify that kind of money for 5 blu rays.

---------- Post added at 08:36 PM ---------- Previous post was at 07:53 PM ----------

Well as it turns out, they have removed the cancellation and put all 3 back to awaiting stock pic!

So they are basically telling me ive got to buy them and they wont cancel, even though they arent even processed yet. If they dare take that money thats it, i will remove everything ive preordered and sever all ties with that piece of crap company.

Does anyone know if removing your payment options in your account affects outstanding orders?

wait so your mad at zavvi for not changing the release date they stated? ok mate

 

[Gamesgaryjp]

wait so your mad at zavvi for not changing the release date they stated? ok mate

Well i did the sane thing and preorder originally to avoid missing out, as you do, expecting them to spread them out a bit later. Turns out they actually grouped them together more and put toy story 1 and wreck it ralph to the same date as the other 3.

They havent been clear on release dates for any of these and recently they havent had release dates on the product page so im well within my rights to be angry at them thanks.

---------- Post added at 09:28 PM ---------- Previous post was at 09:26 PM ----------

Also, they have taken the money for all 5, shortly after i cancelled them all. They cheekily reverted them back to awaiting stock pick and took the money!

Have cancelled all remaining preorders and deleted payment, ive washed my hands of this pathetic company once and for all.

Now i have to wait probably 3 weeks for a refund due to their ridiculous returns procedure. Awesome!

 

[Scarface]

contacted zavvi again about my damaged Pain and Gain steelbook and they claimed they didn't get the pictures I sent them, I def sent them its just another tactic they use to try and get out of refunding people hoping the person will give up after all the BS they get put through by them

I wonder what they will come up with next

 

[bigrob]

Well i did the sane thing and preorder originally to avoid missing out, as you do, expecting them to spread them out a bit later. Turns out they actually grouped them together more and put toy story 1 and wreck it ralph to the same date as the other 3.

They havent been clear on release dates for any of these and recently they havent had release dates on the product page so im well within my rights to be angry at them thanks.

---------- Post added at 09:28 PM ---------- Previous post was at 09:26 PM ----------

Also, they have taken the money for all 5, shortly after i cancelled them all. They cheekily reverted them back to awaiting stock pick and took the money!

Have cancelled all remaining preorders and deleted payment, ive washed my hands of this pathetic company once and for all.

Now i have to wait probably 3 weeks for a refund due to their ridiculous returns procedure. Awesome!

FYI, e-tailers like Zavvi, amazon etc don't dictate the release date of products. They recieve, they repack, they ship.

In this case, Disney would be the people to complain to.

Regarding the payment issues, yeah I'd certainly ask about that one. I'd be annoyed if they took money for cancelled orders

 

[Baltic]

Since this week I receive Steelbooks from Zavvi in double bubble envelope (sizes D1 + E2). Interesting, if this is temporary or the new packaging policy for 2014? Any experience from you?

Spoiler

 

[entreri]

Since this week I receive Steelbooks from Zavvi in double bubble envelope (sizes D1 + E2). Interesting, if this is temporary or the new packaging policy for 2014? Any experience from you?

Spoiler

View attachment 57552

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Zavvi is experiencing a shortage of boxes.
First time I heard of such a thing happening.

 

[tonybsg]

I am screwed, aren't I?

I had a payment problem with Wreck It Ralph (I must have preordered it with a credit card with wrong info, but in the meantime I added correct details and ordered other stuff) and resolved it right away using their online resolve form.

This enquiry is about order #33946407.

I received an email that you encountered a paypent problem.

I resolved the problem using the credit card I used just yesterday on another order (35669486) without problems.

But it seems that there is still a problem and you can't fulfill my order.

What's going on?

Thank you for getting in touch to ask about the estimated dispatch of Wreck It Ralph - Zavvi Exclusive Limited Edition Steelbook (The Disney Collection #4) [Blu-ray].

I can confirm that the payment problem on your order has now been resolved.

I am really sorry that this has not yet been dispatched. This item is on special order for you with our supplier but at this time they are unable to give me a date for when they will have it back in stock. In the meantime our buyers are trying to obtain this for you from other suppliers.

You can check the status of your order at any time by logging into your account and following the prompts. Once your order has been sent you will receive an e-mail to tell you it is on its way.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,
Lauren