Zavvi - Retailer chat [Europe]

MacLeod · Jan 15, 2014

I just cancelled several pre-orders and re-ordered them with the discount code. Though it would be nice if they slowed down the releases a little five in one day.

Blu Ray Addict · Jan 15, 2014

entreri said:
https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Zavvi is experiencing a shortage of boxes.
First time I heard of such a thing happening.

Well, I got one of my replacement orders today in the mail and it was in a freaking bubble mailer and surprise, surprise...... damaged! :angry:

Why would they even bother to send something internationally in a flimsy bubble mailer? They better get those boxes soon otherwise they will be losing a lot of customers.

How should I go about contacting them this time? Last time they offered me a discount so I just bit it and order a different one hoping to have one not damaged but same result. Any advice? I do not want to go through the process of having to send pictures again only for them to offer me another discount....

---------- Post added at 07:02 PM ---------- Previous post was at 06:37 PM ----------

snooloui said:
Maybe because, as you are aware, they are out of boxes and that's all they have available? It's either that or not send them until they have boxes available. Either way people would moan.

For me, I wouldn't mind if they held back until they had the boxes. They should at least contact the customer for options. I wonder how many people have received damaged steels because of this temporary hick up? If I was Zavvi...I would rather have people moan about a shipment delay instead of having to deal with a bunch of damaged returns.

Travis Bickle · Jan 15, 2014

Blu Ray Addict said:
Well, I got one of my replacement orders today in the mail and it was in a freaking bubble mailer and surprise, surprise...... damaged! Why would they even bother to send something internationally in a flimsy bubble mailer? They better get those boxes soon otherwise they will be losing a lot of customers.

How should I go about contacting them this time? Last time they offered me a discount so I just bit it and order a different one hoping to have one not damaged but same result. Any advice? I do not want to go through the process of having to send pictures again only for them to offer me another discount....

---------- Post added at 07:02 PM ---------- Previous post was at 06:37 PM ----------

For me, I wouldn't mind if they held back until they had the boxes. They should at least contact the customer for options. I wonder how many people have received damaged steels because of this temporary hick up? If I was Zavvi...I would rather have people moan about a shipment delay instead of having to deal with a bunch of damaged returns.

I've only ever had one Steelbook from them that was damaged & guess what it was in a jiffy envelope. I sent them emails & photos & bombarded them with messages until they gave me a refund & I ordered from Amazon.
I'm expecting a steel from them this week & if it's damaged will cancel my RUSH preorder.
It beggars belief that a company that sells so many steelbooks can run out of packaging.

lzxgeorge · Jan 15, 2014

levi said:
they probably anticipated wave after wave of cancellations so brought the release date forward unannounced to catch us all off guard.

That's an extremely lousy move on their part. There is simply no excuse for playing their customers like that.

paulboland · Jan 15, 2014

lzxgeorge said:
That's an extremely lousy move on their part. There is simply no excuse for playing their customers like that.

Originally when Toy Story 2 and Toy Story 3 went live to order the release date was 10/02/2014
2 weeks after that they changed the release date to 20/01/2014

The release date change was over 2 months ago

This was known long time ago

The only release date change that was short notice was Toy Story that was meant to be 13/01/2014 and was changed to 20/01/2014
Toy Story 2 and Toy Story 3 both have had a release date of 20/01/2014 for over 2 months

Zephyr · Jan 16, 2014

Well I got Nightmare before Christmas and Se7en today...in double bubble envelope.
Nightmare before Christmas has a dent on the back and a bump on the spine and Se7en is a little bent as well. :angry:

It's not like they can replace Nightmare before Christmas... don't know what I'm going to do now...

Gamesgaryjp · Jan 16, 2014

Well it turns out they took the money for the 3 i wanted to cancel and despatched.

So the story goes:

Checked my banking app to see if they had took the money which they hadnt

cancelled them online

checked bank 20 mins later to see they had suddenly took the money and reverted the cancellations back to awaiting stock pick

tried a few times to cancel them but kept being reverted so i emailed about all 3

woke up the next morning, had 3 emails saying they are putting through the cancellations for me, all 3 still said awaiting stock pick

come 12pm, some 16 hours after first cancelling, all 3 had despatched!

Thanks a lot zavvi. Surely if its too late to cancel, then it should state that and the cancel button shouldnt be there to begin with. Taking the money 16 hours before despatch and only after ive cancelled them is ridiculous.

Now to wait for them, return them, wait some more as they havent arrived at their facility, wait some more, then refund, wait 5 working days for that to go through......zzzzzzzzzzzzzzzzzzz

Travis Bickle · Jan 16, 2014

---------- Post added at 03:29 PM ---------- Previous post was at 03:26 PM ----------

[/COLOR]

Zephyr said:
Well I got Nightmare before Christmas and Se7en today...in double bubble envelope.
Nightmare before Christmas has a dent on the back and a bump on the spine and Se7en is a little bent as well.
It's not like they can replace Nightmare before Christmas... don't know what I'm going to do now...

Just received a Steelbook from Zavvi this morning in double jiffy envelope, fortunately it isn't damaged but am considering cancelling my "Rush" preorder as not happy that they seem to be out of boxes. If I were you I'd get a refund as there's no guarantee your replacements will be ok. Take photos of all the damage & email them to Zavvi & ask for refund. I'm sure you could get Nightmare before Xmas off eBay or from a HDN member. Saying that I just received a steel from an ebay seller this morning & it has paint chips under the j card. To be honest am starting to question if I want to continue collecting as it's not worth the stress.Have noticed recently that some people are getting out & selling their steels.

JackRegan · Jan 16, 2014

Blu Nick said:
**Retailer charges cards when items ship

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Previous packaging:

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

View attachment 29482

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk

Zavvi shipping international list:
http://www.zavvi.com/articles/international-delivery.list

Box update 1/7/2014

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

As per Travis above, it seems Zavvi have NOT been listening to their valued customers concerns over inadequate packaging.

Yesterday and today I received steelbooks in a padded bag, inside another padded bag.

The one which arrived today has a buckled case.

Reported it, asked for a replacement, and told them in no uncertain terms what I thought of the packaging - like they'll listen!

Hope they buck their ideas up soon - don't fancy my copy of Aviator arrivng in this state, and no hope of a replacement!

ben6212 · Jan 16, 2014

they are not stopping boxes they are out of stock on them and having supply issues. read the OP at the bottom it states a box update.

Travis Bickle · Jan 16, 2014

ben6212 said:
they are not stopping boxes they are out of stock on them and having supply issues. read the OP at the bottom it states a box update.

Re the Box update,Supposedly they hope to have boxes by Tuesday that was on the 7/1/14
My order was despatched this Tuesday 14/1 still using jiffy envelopes.
Just to clarify the info was given out by Zavvi on the 7/1/14 so the Tuesday for new boxes would be 14/1/14 it's possible that my order was shipped before new boxes arrived so maybe things will be back to normal by the end of this week.

snooloui · Jan 16, 2014

I received a copy of Point Break today in a box :dunno:

Travis Bickle · Jan 16, 2014

snooloui said:
I received a copy of Point Break today in a box

Thanks for posting that Snooloui it makes me feel better knowing that my preorder should be boxed, hopefully back to normal

lgans316 · Jan 16, 2014

Just got a replacement copy in the double jiffy bag.

Travis Bickle · Jan 16, 2014

lgans316 said:
Just got a replacement copy in the double jiffy bag.

Maybe in the next few days boxes will be back to normal

PG Flips · Jan 16, 2014

Gamesgaryjp said:
Well it turns out they took the money for the 3 i wanted to cancel and despatched.

So the story goes:

Checked my banking app to see if they had took the money which they hadnt

cancelled them online

checked bank 20 mins later to see they had suddenly took the money and reverted the cancellations back to awaiting stock pick

tried a few times to cancel them but kept being reverted so i emailed about all 3

woke up the next morning, had 3 emails saying they are putting through the cancellations for me, all 3 still said awaiting stock pick

come 12pm, some 16 hours after first cancelling, all 3 had despatched!

Thanks a lot zavvi. Surely if its too late to cancel, then it should state that and the cancel button shouldnt be there to begin with. Taking the money 16 hours before despatch and only after ive cancelled them is ridiculous.

Now to wait for them, return them, wait some more as they havent arrived at their facility, wait some more, then refund, wait 5 working days for that to go through......zzzzzzzzzzzzzzzzzzz

As we are all aware their system is not the best. Their right hand does not know what their left hand is doing. BUT if the cancel button was there it sounds to me like some underhand tactics were used to get these shipped anyway in the hope that you can't be bothered with the return. Most people though can be bothered to return unwanted items so again leaves them out of pocket as they will need to pay the carriage both ways. How long this can go on for I don't know but no business can keep this up for long.

---------- Post added at 06:12 PM ---------- Previous post was at 06:12 PM ----------

ben6212 said:
they are not stopping boxes they are out of stock on them and having supply issues. read the OP at the bottom it states a box update.

So you keep saying.

snooloui · Jan 16, 2014

PG Flips said:
As we are all aware their system is not the best. Their right hand does not know what their left hand is doing. BUT if the cancel button was there it sounds to me like some underhand tactics were used to get these shipped anyway in the hope that you can't be bothered with the return. Most people though can be bothered to return unwanted items so again leaves them out of pocket as they will need to pay the carriage both ways. How long this can go on for I don't know but no business can keep this up for long.

By underhand tactics you mean dispatching pre-orders in time for delivery on release date as expected? Members who tried to cancel this were simply too late in requesting the cancellation.

ben6212 · Jan 16, 2014

PG Flips said:
As we are all aware their system is not the best. Their right hand does not know what their left hand is doing. BUT if the cancel button was there it sounds to me like some underhand tactics were used to get these shipped anyway in the hope that you can't be bothered with the return. Most people though can be bothered to return unwanted items so again leaves them out of pocket as they will need to pay the carriage both ways. How long this can go on for I don't know but no business can keep this up for long.

---------- Post added at 06:12 PM ---------- Previous post was at 06:12 PM ----------

So you keep saying.

what is your issue mate? you just seem mad at the world. get some fresh air.

hayemaker · Jan 16, 2014

snooloui said:
I received a copy of Point Break today in a box

I also got Gremlins in a box today. The film that is.

Hopefully this means they are beginning to get back to normal.

JackRegan · Jan 16, 2014

Travis Bickle said:
Re the Box update,Supposedly they hope to have boxes by Tuesday that was on the 7/1/14
My order was despatched this Tuesday 14/1 still using jiffy envelopes.
Just to clarify the info was given out by Zavvi on the 7/1/14 so the Tuesday for new boxes would be 14/1/14 it's possible that my order was shipped before new boxes arrived so maybe things will be back to normal by the end of this week.

Thanks.

Did miss this info in the great swathe of complaints.

Nonetheless - how the hell do you run out of boxes?

I know most companies run on a 'just enough' stock, or 'just in time' delivery service but either of those is supposed to monitor stock levels as a matter of course.

Thanks again chaps.

p.s. Hayemaker - thank heavens for that, they're out of season

p.p.s. One of the things I DO like about Zavvi is getting most of my pre-orders BEFORE the official release date.
If anyone wants to cancel an item, they should bear in mind that they are actually on the ball in that regard.

Zavvi - Retailer chat [Europe]

Attachments

MacLeod

Blu Ray Addict

Travis Bickle

lzxgeorge

paulboland

Contributor Steels/Arrow

Zephyr

Gamesgaryjp

Travis Bickle

JackRegan

ben6212

Talkative Ninja

Travis Bickle

snooloui

The 'Negative' Ninja

Travis Bickle

lgans316

Travis Bickle

PG Flips

snooloui

The 'Negative' Ninja

ben6212

Talkative Ninja

hayemaker

JackRegan

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