Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:






Previous packaging:

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

newpackage.jpg


14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.
View attachment 29368
from the pick line ......... :thumbs:
foam inside

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.


Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014


Box update 2-1/17//2014-we're told they have boxes again.
 

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How exactly does it push sales of Thor: The Dark World? If anything it makes me think that if it has taken five months for Iron Man 3 to sell out, then is is safe to wait for a price drop.

I'm not saying that its going to sell out overnight, just that it may help improve the sales of this at full price, before the inevitable reduction down the line.
 
Yes that would negate my argument so :rolleyes:

The conclusion that you are annoyed because you snoozed hoping for a better price is a valid one. It is very common for members here to criticise Zavvi when they are annoyed with themselves. Many criticise Zavvi when they forget to cancel a pre-order, when they use a card on a pre-order that expires before the release date or when they simply don't have the funds to cover the purchase and their order is cancelled.

I think I know what i'm watching tonight :thumbs:
 
The conclusion that you are annoyed because you snoozed hoping for a better price is a valid one. It is very common for members here to criticise Zavvi when they are annoyed with themselves. Many criticise Zavvi when they forget to cancel a pre-order, when they use a card on a pre-order that expires before the release date or when they simply don't have the funds to cover the purchase and their order is cancelled.

I think I know what i'm watching tonight :thumbs:

Valid maybe but not correct.

You've expertly deflected from the original discussion
Congrats!
:oohyeah:
 
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Valid maybe but not correct.

You've expertly deflected from the original discussion
Congrats!
:oohyeah:

Remind me again who stated that they were waiting for a price drop and therefore missed out. You haven't actually addressed any of the points I made, namely why Zavvi would wait this long when they could have done it immediately after release. Nevermind. If your intention was to make a serious point, you have failed. If your intention was to provoke a reaction, you have also failed. We may as well leave it at that.
 
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Remind me again who stated that they were waiting for a price drop and therefore missed out. You haven't actually addressed any of the points I made, namely why Zavvi would wait this long when they could have done it immediately after release. Nevermind. If your intention was to make a serious point, you have failed. If you're intention was to provoke a reaction, you have also failed. We may as well leave it at that.

Why?
I've no idea.
I just pointed out (like others) that they've done it before.

You're the one who failed with the serious point.
Numerous other posters pointed out the fallacy of your argument and backed it up with examples.

We may as well leave it at that.
 
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Why?
I've no idea.
I just pointed out (like others) that they've done it before.

You're the one who failed with the serious point.
Numerous other posters pointed out the fallacy of your argument and backed it up with examples.

We may as well leave it at that.

Do you mean examples of where Zavvi have waited five months from the release date before actioning a plan that involves marking it as 'sold out' to increase sales? I can't recall any such examples, please point them out.
 
I believe Titles like Jungle book, Little Mermaid, Toy Story and Tron to name a few have been OOS and then re-appeared in what seems to be a large quantities, not to mention all the "last 500" emails we've had for JB and LM and yet both are still available!

If IM3 is truly out of stock then where was the last 500 email for it?? Maybe it really is OOS but most of us on here know that this probably isn't the case and that we'll see it in stock again before long.
 
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I believe Titles like Jungle book, Little Mermaid, Toy Story and Tron to name a few have been OOS and then re-appeared in what seems to be a large quantities, not to mention all the "last 500" emails we've had for JB and LM and yet both are still available!

If IM3 is truly out of stock then where was the last 500 email for it?? Maybe it really is OOS but most of us on here know that this probably isn't the case and that we'll see it in stock again before long.


In part, an explanation could be what others have been discussing regarding cancelled/excessive count/problematic orders that reduce the initial quantity and possibly leading to a "sell out". Then Zavvi reconciles their inventory (too late, it seems) and determines that x weren't actually procured and are actually available again.

Basically, it seems that their real-time inventory system (in relation to their store website) needs a major upgrade.

But what do I know...I'm just a dog.
 
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In part, an explanation could be what others have been discussing regarding cancelled/excessive count/problematic orders that reduce the initial quantity and possibly leading to a "sell out". Then Zavvi reconciles their inventory (too late, it seems) and determines that x weren't actually procured and are actually available again.

Basically, it seems that their real-time inventory system (in relation to their store website) needs a major upgrade.

But what do I know...I'm just a dog.

I agree this is one of reasons for titles going OOS and then reappearing but usually the quantities are low and sell within a day or two.

When Disney titles return, its usually in large quantities, which I struggle to believe are just last minute cancellations. Also, the stock levels on the early titles were well over double the usual 4000 print run and far higher in price too, making them harder to sell. It's because of this I believe that Zavvi may attempt other marketing tactics to try increase demand.

Chances are I'm wrong... I guess we'll just have to wait and see if IM3 comes back in stock, and if it does, for how long??
 
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Is it possible to put a notice in the OP about using Paypal with Zavvi? If a payment issue occurs the order will be cancelled as you won't be able to amend the payment details. I haven't used Paypal with Zavvi for months because I had one order that was cancelled due to a payment issue. As people still report issues with using Paypal on Zavvi I think new members should at least be aware that there is an issue. The main problem is you can't switch between Paypal and credit/debit cards on Zavvi.

____

In the past I've had payment issues with Zavvi even if there doesn't seem to be any actual payment issue, but rather a case of Zavvi overselling an item and not being able to process all orders. The system seems to automatically assume that there's a payment issue. The reason I think this is that I've tried updating the payment info with several different cards, with Zavvi being unable to charge any of them.

---------- Post added at 11:48 PM ---------- Previous post was at 11:46 PM ----------

Finally the Zavvi login issue seem to have been resolved for now. At least for me. :thumbs:
 
The guys over at SB interviewed someone from Zavvi about their Steelbook exclusives etc. It's a pretty interesting read imo...

2013 was a great year for steelbook fans, with an ever-expanding range of new and catalogue titles, and 2014 looks set to continue this trend.

At the forefront of UK releases is Zavvi, who last year picked up the mantle of retailer exclusives, with an ever expanding collection of new and catalogue titles, including collections from Disney and Pixar.

Zavvi DVD Buyer Joe Anderton took some time to speak to us about the company’s steelbook efforts, including what goes into putting a release together, and a hint at what might be on the way for 2014…

Q: Have you been surprised with the popularity of some titles?

It’s always nice when a title proves a success and goes down well with the fans. We always try to ensure our releases have elements that we know fans will like. Most of the Zavvi team are massive Movie fans, so we like to think we have a good idea of what will do well. Essentially we try and release titles that we would love to own. That said, I think we have been taken by surprise at the success of some of the more ‘Family’ orientated titles, such as our Disney collection. I think there was a pre-conceived idea that steelbooks meant Comic Book and action movies, so it is great to see that steelbooks have such a great far-reaching appeal.
Q: Who decides on the titles – do you approach studios, or vice versa?

As I mentioned, we are all massive Film fans, so there is not a day that goes by without someone championing the release of one of their favourite films on Steelbook! From a catalogue point of view, we propose the titles to the studios that we want to release and take it from there. Sometimes studios will ask if we’d be interested in exclusively releasing a title, though that is more relating to new releases fresh from the Cinema.

Obviously some releases just pick themselves, Iron Man 3 for instance; always going to get a steelbook release, so would be unfair to take any credit for that. However, if anyone is interested in the personal tastes of the Zavvi team, they just have to look at our releases. Withnail & I is my own absolute favourite movie of all time, so at least now the steelbook world has an explanation for that release.
Q: How long is the production process, negotiation etc? Do some take longer than others? I’m thinking here of titles like the Indiana Jones movies, which first appeared quite some time ago, but have now been MIA for some time.

It really can vary hugely. The dream scenario is a studio get back to us with the perfect image straight away, something that manages to convey exactly how we envisaged it looking; then it is pretty much done and dusted and can be with the fans within a couple of months.

However, most of the time there are changes that need to be made or approval given by the studio’s headquarters in The States etc. Talent approval comes into place as well, for instance Quentin Tarantino, Robert Rodriguez, Martin Scorsese and Robert De Niro have all been involved in signing off various steelbooks at one stage or another, which is pretty amazing; we have to pinch ourselves that these people are in some way involved with what we are doing.

However, the thing about international Movie Stars is apparently they can be a little busy, so it can take a while!
Q: How much say does Zavvi have over the artwork used, and is it produced in house or by the studio?

From a concept and ideas point of view, we can suggest, request and influence the artwork. However final say is with the studios and we are often limited to what has been pre-approved. The studio produces the artwork, so no design work is done at Zavvi at all. Sometimes this works fine, The Rocketeer was a perfect example of this. The whole idea to produce a Rocketeer steelbook came from seeing the image from the original US One Sheet Teaser Poster, and thinking how great it would look as a steelbook. At one point it was looking like we could not use it, but luckily we discovered that it had been used as the cover art for the OST in the UK, so therefor it had been pre-approved and was good to go.

Other times we have walked away from producing a steelbook because the artwork is just not there. Some older films or films that have swapped distributers through the years can be particularly difficult to work with. Any newly commissioned artwork can take up to 1 year to get signed-off, with no guarantee of it ever actually happening.

Would love if it was easier to get artwork approved as there is some amazing fan designed artwork out there. Would also love to use some of the great images sold by Mondo and their artists, but just not possible.
Q: Do you have a personal favourite Zavvi release?

Withnail & I obviously! Am a big fan of the artist Ralph Steadman who designed the original artwork for the film, so getting some of his artwork onto a steelbook was very pleasing indeed. Also very fond of Who Framed Roger Rabbit for sentimental reasons as it was our first release and does look great.

Black Swan was stunning from a design perspective and the timeless Disney animation designs look great. On the horizon, Mary Poppins is shaping up to be an absolute must have, while Filth is a bit of a classic from a design point of view.
Q: Is there a title that you’d love to see get a steelbook release, either new or classic?

Loads – though I do have a few that I am actively chasing, again, some of my favourite films. I’d love to release Mean Streets, again as I love the movie, but also because of the 1973 iconic film poster that is so synonymous with the film. That is one that already exists in my head, it’s just the title is not available on Blu-ray in the UK and no-one can quite get to the bottom of when or if it is released.

Another is Le Samourai, Jean-Pierre Melville’s classic French Crime classic. Obviously pretty well-known with film fans but probably does not have the recognition it deserves amongst the wider public in the UK, mainly because it has so frequently been available on DVD in the UK. Only France has a Blu-ray release, but I’d love to change that. Again, getting to the bottom of who owns the rights is very difficult!

Others include, The Big Lebowski, William Friedkin’s ‘Sorcerer’, Brick, American Psycho, Lethal Weapon, Stoker, They Live, Escape From New York, Dead Man’s Shoes… The list is endless really.

I feel I should say just to stop and rumours starting, there are no plans to actually release any of the above as this time. Well, maybe one of them…
Q: Can you give us any details of Zavvi’s plans for the year ahead?

We have loads of pretty exciting releases and initiatives planned. 2014 will see us try and focus more on giving steelbooks a more premium feel, in the form of finishes, artwork, run quantities etc.

All of these things can be challenging, but we are fully committed to giving steelbook fans more and more of what they want. Our ultimate goal is to grow steelbooks into a Film version of vinyl records (before you ask; No, laser-discs don’t count!). We want people to collect them, trade them, see them go up in value etc.

You already see the passion of steelbook fans and collectors in the growing amount of blogs, forums etc discussing the topic, some people live and breeth steelbooks and it is them that we want to appease. Digital and piracy are obviously growing forces in how people choose to watch and consume their movies, but we feel steelbooks offer an fantastic reason to keep collecting and buying a physical product.

I’d love that in sometime in the future collectors would get together at Steelbook Fairs much like they do for Record Fairs now. That would be pretty special.
Q: You say “We want people to collect them, trade them, see them go up in value etc”. However, I’ve seen many comments – including directly to me via Twitter – that there are too many steelbooks being released, and some weeks there have been 8 or 9 releases at the same time. Are you concerned about over-saturation of the market, in effect making them less rare and valuable, or resulting in people simply giving up due to the expense?

We appreciate that there are a lot of releases and that it is impossible to be able to afford all the new releases all the time, which can be very frustrating for some collectors. For every person who gets in touch about there being too many releases, we receive at least 5 requests for more releases!

The way I see it, collecting steelbooks should be seen as a long term hobby. As mentioned previously, we’d love to create a the film version of vinyl. Now, it would be impossible to imagine being able to afford or own every single vinyl release? People pick and choose their favorite bands, albums etc to collect, and similarly people will start to collect their favorite directors, actors, franchises etc.

I think the nature of collecting steelbooks has changed. The expectation at the beginning would have been that with so few releases, you could collect and buy them all. Yet a wider and more varied range of steelbooks is only a good thing for the steelbook collecting world. Ultimately, the more that are sold, the more studios and retailers will see the long term potential of steelbooks and therefore put more thought and love into the production of each release.

We want steelbooks to be around for a long time and therefore need longevity in the range available, the last thing we want is it to slip into the realms of a ‘passing fad’.
 
Thanks Noodles, that was an interesting read. I didn't realise that Zavvi put the titles forward that they would like to see. I thought it was more the studios who would do that. It's also interesting to see how little Zavvi have to do with the actual artwork, it looks like a lot of these choices are down to the studio and what artwork is signed off and available.
 
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Thanks Noodles, that was an interesting read. I didn't realise that Zavvi put the titles forward that they would like to see. I thought it was more the studios who would do that. It's also interesting to see how little Zavvi have to do with the actual artwork, it looks like a lot of these choices are down to the studio and what artwork is signed off and available.

Has to be said-some poor, poor choices since September 2013 have been made into steelbooks and the quality is starting to wane...I will be cancelling my Thor Dark World and buying the Korean release-which means from 25 pre books I am down to Frozen (for my niece) and Filth..:D
 
Interesting read indeed!
And i liked that part the most:
2014 will see us try and focus more on giving steelbooks a more premium feel, in the form of finishes, artwork, run quantities etc.
 
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Thanks Noodles, that was an interesting read. I didn't realise that Zavvi put the titles forward that they would like to see. I thought it was more the studios who would do that. It's also interesting to see how little Zavvi have to do with the actual artwork, it looks like a lot of these choices are down to the studio and what artwork is signed off and available.
I thought that decision was probably 50/50 (more or less) to be honest. I always gathered that it was the studios who had the final say on artwork though, as I'm sure it's probably a lot of hard work for Zavvi to convince them otherwise at times... I'm think Wreck has confirmed this before actually. Hopefully people will stop giving them so much stick now anyway, as they are just the retailer after all.

Interesting read indeed!
And i liked that part the most:
2014 will see us try and focus more on giving steelbooks a more premium feel, in the form of finishes, artwork, run quantities etc.
That part definitely has me excited! They already seem to be putting it in to action though... confirming upcoming Disney steels will now be gloss and also doing lower print-runs. Lets just hope it doesn't mean higher prices...? :ohno: