comiXology Discussion Thread

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Nov 24, 2011
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Digital comic book junkies will need to reset their ComiXology passwords following a security breach.

In an e-mail to users, ComiXology says it discovered the breach during “a recent review and upgrade of our security infrastructure,” but doesn't disclose exactly when the hack occurred. Although the attacker made off with usernames, e-mail addresses, and encrypted passwords, payment information is apparently safe because it is not stored on ComiXology servers.

As a precautionary measure, ComiXology is requiring all users to reset their passwords, and suggests changing passwords on any site where the same password is used. Encrypted passwords aren't immediately visible to a hacker, but they can be cracked with enough effort, and weaker passwords are particularly susceptible.

ComiXology has also warned against potential phishing attacks, reminding users that it will never ask for personal information or passwords via e-mail.

In other words, it's all standard operating procedure for a company that's been hacked, right down to the obligatory “We apologize for the inconvenience.”

A recent New York Times story noted that security tends to be far down the list for tech startups compared to acquiring users, adding features and raising money. Companies instead tend to tackle security after the fact, as we've seen with beaches at SnapChat, Kickstarter and Tinder. While ComiXology says it was in the process of upgrading its security infrastructure when it discovered the breach, even that effort was apparently too late.
 
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Thanks a lot for posting. Glad I saw this. I hadn't heard anything about this and use that app regularly. Unfortunately, I also use the same log-in for Marvel and DC content. Oops :emb:
 
I knew that Amazon purchasing comiXology was gonna screw around with digital comic reading experience.

I used their app to buy and read comics on the go. Now it just sounds like a royal pain in the ass (create account on comiXology Web site, buy comics on Web site, open new comiXology reader app, sync all purchases to that of the Web site, THEN be able to read your comics). :angry:

Here's the full story/interview from Comic Book Resources...

ComiXology announced major changes on Saturday to its iPad and iPhone apps, as the company launched a new app and removed the ability for customers to purchase comics directly.

ComiXology customers will now have to buy their comics through comiXology.com and sync those purchases with the app to read them on an Apple device -- or buy them through the individual publisher apps comiXology supports, which are so far not affected by the change. In addition, comiXology made changes to their Android app, as they removed the ability to pay through Google and added the ability to pay with a credit card or through PayPal.

These changes bring comiXology's business model in line with Amazon.com, which announced earlier this month it will purchase comiXology. Amazon also doesn't allow customers to purchase Kindle books through its iOS apps.

CBR News spoke with Chip Mosher, comiXology's vice president of communications and marketing, about the changes and any further changes that could result from the Amazon purchase.

CBR News: What's the thinking behind this change? Why was this done?

Chip Mosher: As we move to complete the acquisition with Amazon, we are shifting to the web-based purchasing model they’ve successfully used with Kindle, which we expect will allow us to strike the best balance between prices, selection and customer experience.

Is there any fear that this could affect sales, as customers have to take extra steps to buy comics? Any concern about losing "spontaneous" purchases or the ability to promote sales within the app?

There are many advantages to shopping at comiXology.com. Because of the content restrictions our mobile partners have, shopping on the web provides even greater selection of comic books and graphic novels. iOS customers will now be able to save money with comiXology’s exclusive web-only bundles, take advantage of subscription features and enjoy eGift cards. We also made our website more tablet/mobile friendly on all devices to make the purchasing process that much easier. And in Safari on iOS, customers can easily save a shortcut to our webstore with the "Add to Home Screen" feature.

Why launch a new app? Why not just remove the storefront from the current app?

The new iOS reading app is to help customers find and read their books. Also, with the new app we can continue to support customers that purchased without a comiXology account as they can take some time to make an account and move to the new app.

So to download and get reading, customers just need to sign into the new iOS Comics app and tap on the new In Cloud tab. There they'll find their entire comiXology library of books ready for download. Downloaded books will appear in the new On Device tab for reading. We also made our website more tablet/mobile friendly on all devices to make the purchasing process that much easier.

Does comiXology plan to remove the ability to buy comics through the DC, Marvel, Image, Vertigo, etc. apps on the iOS as well?

That’s a better question for them.

Why remove the Google Play payment option from Android devices? How does the new buying method differ from Google Play?

In the new Android 3.6 upgrade we have a new comiXology in-app purchase system and a great new shopping cart, one of our most requested features. In the new app, customers may be prompted to update your payment information to continue purchasing books. This is a one-time action after which you can purchase inside the app.

Were these moves in the planning stages before the Amazon deal, or is it a result of the Amazon deal?

We don’t discuss the confidential details of our business relationships.

Are there any other changes ComiXology is considering based on the new relationship with Amazon?

We have a policy of not talking about details of our product roadmap.

Are you considering adding the ability to use Amazon credit to buy comiXology comics?

Nothing to announce today, but we expect we'll find ways to make both comiXology and Amazon work better together in the future.

UPDATE:
BOOM and IDW have no plans to remove their in-app storefronts.
 

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ComiXology, the biggest name in digital comics, is celebrating their five-year anniversary with a special deal to comic lovers everywhere. They are offering 100 books from their comiXology Submit self-publishing program for just 10 bucks U.S. a savings of 94% off the cover price. This is a very special offer on some great books from the great artists out there. It’s a great deal and one of the best things about digital is your library is always with you.





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