Hi, never ordered directly from arrow, if I can ask:
Arrow website charges on the release date,if paid by card right?
What about the cancellation? if decided to cancel, do I need to contact them or can do it myself?
Thanks
It's same as other websites run by Thg Ingenuity
Payment is taken when ready to process order for dispatch most times that starts 2 to 5 days before release date.
You can cancel an order from your account as long as payment request not sent to bank yet
If you are deciding to cancel a order do it at least 3 - 4 weeks before release date just in case they started taking payment early
Some pre order releases payment request might be done 2 to 3 weeks before release date even though dispatch of your order is not done until a few days before or after release date.
They do early dispatch 1 to 2 weeks before release date on some pre order releases but that happens less often now.
You will know when payment request has started your order status will have changed to awaiting dispatch.
If status has changed to awaiting dispatch you can't cancel a order online
Orders done direct with arrow films UK you get rewards points these can be converted to credit to use on later orders
The reward points are added to your account when a order has dispatched
You will see a list of pending points in your account before they are added
£5.00 credit requires you have 500 points
£10.00 credit requires 1000 points
£15.00 credit requires 1500 points
Your points expire 365 days after being added to your account so please make sure you remember to convert them into credit within that time.
Note Important when you convert points to credit
Once you have converted your points into credit, you have 14 days to spend the credit before it expires.
To use credit on a order at checkout click use credit