Look like I won't be getting a replacement from jbhifi.com
Not a professional afterward service....not recommend to all.
It is not fair that customer has to pay for the shipping cost to return a defective item. The damage on the front cover and bent on the spine were not from the courier and the movie was well protected with bubble wrap inside a cardboard box. When I received my parcel the cardboard box had no visible damage to the outside. This leads me to believe that the movie was removed from the shelf in damaged condition.
C&P:
Thank you for your email.
We apologise for the problems you have experienced with your ordered item.
You will need to ship this return back at your own expense.
Sincere apologies for this.
Regards,
Anne