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Well that will depend on their response I already have cancelled 12 orders in past 2 days alone@paulboland It is a very serious issue but I bet it won't stop you ordering from Zavvi in the future.
...Bob's awesome end scene.
I still consider this one of the greatest endings I've ever seen (This and The Thing) a thousands words are said just by Bob's expressions alone, a truly phenomenal performance.
I don't think I'm out of order in saying that I think you're overreacting, slightly.
I still consider this one of the greatest endings I've ever seen (This and The Thing) a thousands words are said just by Bob's expressions alone, a truly phenomenal performance.
Yes its not the price I should be charged its an unauthorized transaction and theft if that is what has happened
I work in security and have arrested people for less amounts and had them prosecuted
In 5 years I have arrested over 450 people
When it comes to theft I don't back down ever
Over 450 people? That's a lot of sticky fingers lol
All kidding aside, did you come to any resolution with Zavvi about that overcharge to your card?
I want to know what happened. If it's not too much trouble
Is it an overreaction?. If this sort of practice is done across the board that's a nice bit of unauthorized profit for a company. Nice while you can get away with it.
I'm awaiting the Finance Staff get back to work tomorrow as its a Bank Holiday Today
My bank already have a recorded call about the transaction to my debit card and me questing the amount and are awaiting me to get back to them as is my legal advisors
I will be giving Zavvi the opportunity to sort this mistake but only if its to a standard that I find acceptable not what they consider to be OK
Its very simple zavvi will be facing legal action by me if this is not sorted to my satisfaction and that don't mean me just accepting just a refund of the over charge it will mean a refund and a serious offer of compensation to my satisfaction and in writing an apology and that this mistake will never happen to me again or any other customer ever
To debit any customers debit/credit card to something that's more than the despatch email which by the way is the sale of contract
Is a serious mistake
No business can send a debit instruction to a bank if the customer has not been informed beforehand if a price has changed in their order and must at all times contact the customer before they move forward with a debit of funds and only if the customer agrees in writing to the new price and once an email conforming despatch of an order has taken place a sale of contract exists between the business and the customer
The price in my order and despatch email is €22.05
The amount they debited from my Visa Card was €26.04 that is an unauthorized transaction to what they should have debited from my account
Its a different matter if the price debited was less due a price been reduced due to a pre order price promise neither of these situations apply with my order
When its debiting a customers bank account to more than what the price is in their order without contacting the customer and getting their permission is a very serious mistake and a offence
My bank already have a recorded call about the transaction to my debit card and me questing the amount and are awaiting me to get back to them as is my legal advisors
The price in my order and despatch email is €22.05
The amount they debited from my Visa Card was €26.04 that is an unauthorized transaction to what they should have debited from my account
Erm, so you got more than one legal advisor involved over just €3.99?
I can only hazard a guess that this wasn't cost effective!!
Jesus ******* christ give it a rest mate.