Release date: May 17, 2021 Purchase link:Zavvi (Pre-order on April 1 at 9 AM for Red Carpet, at 12 PM general sale - UK time) Price: £36.99 Finish: Matte
Yes, a refund and not a replacement for a now useless and unsellable item. They won't reimburse me for return postage either so since I'm outside the UK it'll be $30 / £15 just to send it back. I don't have a problem with returning it or paying for return postage if I was given a replacement.
And yes, they are cheap bastards. The 10% refund is what they offer to everyone who gets a damaged item that contacts them regardless of how bad the damage is. Also, you think it's OK for a consumer to have to spend more money in order to get a refund and end up with even less than what they started out with?