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I recently raised a compliant with the Advertising Standards Authority about Zavvi regarding inaccurate product details on their website:Queried products
Basic Instinct - Zavvi Exclusive 4K Ultra HD Steelbook (Includes Blu-ray)
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Sent by: You, 08 July 2021, 18:13
hi and thanks.
The posted details cleary state region for this release as:
A
B
C
in fact the Blu Ray discs are both locked to region B. uhd 4k discs are not region locked (as everybody knows), so it was assumed this information referred to the 2 blu ray discs.
how do you expect your customers to make an informed decision on purchases when the website has incorrect information?
i am extremely dissatisfied with zavvi regarding this and am writing to let you know.
i would like to know how you would propose to remedy this situation, and would ask that you be a lot more careful with listing release details in the future.
sincerely,
Thank you for contacting the Advertising Standards Authority. I am sorry to hear that this matter has caused you concern.
We have recently received a number of other complaints about advertising from The Hut.com (who own Zavvi). In light of this, we are planning a wider piece of work which will better address any problematic advertising as a whole, rather than considering cases on an individual basis. As such, we shall not be taking any further specific action regarding your complaint.
Please be assured, however, that the issues you have raised will inform this work and will contribute to any action we take, where an ad is found to be in breach of the Advertising Code.
To be fair as soon as i hear the company is Studio Canal for a release it's 100% guaranteed to be region locked for Blu-ray. I honestly can't remember the last time they did or ever did a region free Blu-ray. And usually if a company is selling a 4k disc they are advertising the 4k disc not the blu-rayI recently raised a compliant with the Advertising Standards Authority about Zavvi regarding inaccurate product details on their website:
Their response was somewhat interesting:
Agreed. I got proven wrong recently, as the total recall release was region free, but that's the exception rather than the rule.To be fair as soon as i hear the company is Studio Canal for a release it's 100% guaranteed to be region locked for Blu-ray. I honestly can't remember the last time they did or ever did a region free Blu-ray. And usually if a company is selling a 4k disc they are advertising the 4k disc not the blu-ray
You can bet they will release The Howling soon in 4k but region B blu-rayAgreed. I got proven wrong recently, as the total recall release was region free, but that's the exception rather than the rule.
lol that was the first studio canal release i had bought which didn't help.Agreed. I got proven wrong recently, as the total recall release was region free, but that's the exception rather than the rule.
Ah, right. Gave you an unrealistic view on SC releases then lol i mean, in a way you can't blame zavvi too much, it's always a risk when buying out of your region. Amazon are no better.lol that was the first studio canal release i had bought which didn't help.
but cmon zavvi the listing page clearly says A B C
It doesn't help that the companies selling don't care or want to know about the product they are selling. The guy on the street is usually better informedAh, right. Gave you an unrealistic view on SC releases then lol i mean, in a way you can't blame zavvi too much, it's always a risk when buying out of your region. Amazon are no better.
Chances are retailers are given limited info from the distributor to begin with though. Not to mention their info system is based around one format really, so ABC probably applies to 4k discs.
they will re-release following movies:StudioCanal are doing a re-issue
Release date July 18th 2022
No longer a Zavvi exclusive will also be available from Amazon UK and HMV
What happens in France and Germany in regards to re-release from StudioCanal does not always mean UK alsothey will re-release following movies:
basic instinct
evil dead 2
total recall
at least in germany. howling + evil dead 2 double feature in france.