Any info when Arrow charges ones account, right away or when shipping. Thx.
If you use PayPal payment is taken when ordering
If you use Debit/Credit Card payment is taken when ready to be dispatched
You may see at first a pending transaction for full amount on your debit/credit card but that will drop off after usually 2-7 working days
Payment has not actually been taken yet
Worldpay will resubmit payment request when arrow ready to dispatch you order
Note
When you order direct from Arrow Films Webstore sometimes pre orders can be shipped early as in 1-2 weeks before listed release date so bar that in mind to have funds ready on your card
If there is issues with payment been taken when arrow are ready to dispatch your order you will get a failed payment email with option to resubmit payment or change to different payment method
arrowfilms.com
Q. What payment methods do you use?
A. Payments for goods on our online shop can be made via
World Pay and
PayPal. World Pay is our primary payment provider - please visit their website (
http://www.worldpay.com/uk) for information on their terms and conditions. World Pay accept all card types including American Express. PayPal is our secondary payment provider and if payment is taken through PayPal then payment will be taken immediately upon completion of the order.
Q. When will payment be taken?
A. If you have paid via
World Pay, payment will be taken as soon as stock is available;
- If your order contains any items that are in stock, full payment will be taken at point of order.
-
If your order is just for Pre-order items, payment will be taken as soon as the first item is ready to ship out.
(NB, your bank may 'reserve' that amount but will not charge until stock is available. You will be able to cancel any order awaiting payment via your Order History page. We aim wherever possible to have all pre-order items in our warehouse ready to ship out 7 days before release date).
If you are paying via PayPal, payment will be taken as soon as the order is made.
Q. I have received an email notification that my payment for a pre-order product has failed. What shall I do next?
A. If you have received this email it means that for some reason the payment method used has failed. You will not need to start the order again. Simply follow the instructions in the email to change your payment details or go to your
My Order page. We will then try again to take payment from the new card details provided.
