Yes, at least Amazon send out replacements straight away (and then charge you if you don't return the original one within a certain period of time). I have suggested that to Zavvi on numerous occasions but they just don't seem to be prepared to change their operating model that way. Now if I receive a damaged steel from Zavvi and it's one that's still in stock, I just re-order a new one and send the damaged one back for a full refund.Received mine on Saturday from Amazon with a lovely big scratch across the front! They posted another one which I received yesterday which was scratch free! It has a nice, glossy finish to it for a change!
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