My apologies for not getting round to this yesterday, but as promised this is pretty much what I'm going to be sending to Border Force tomorrow.
Please feel free to use/adapt it as needed - I hope it's of use to the rest of you in the same situation!
<Your Address>
<Date goes here>
Reference:
<Reference number from letter>
Dear Sir/Madam,
On 24th December I received notification that a blu-ray film I had ordered is believed by yourselves to be counterfeit and that you intend to destroy it.
The item in question being Iron Man Steelbook Lenticular Limited Edition (Kimchidvd Exclusive No.12) which was purchased directly from KimchiDVD’s official online store at the following URL:
http://www.kimchidvd.com/en/good/goods.jsp?good_seq=20407
I object to your destruction of these goods, as I believe that you have made a mistake for the following reasons:
You state the items are "Recorded DVD". When in fact the goods are not DVDs, but blu-ray disks. If you attempted to establish that they they were genuine DVDs, they would not be found to be as they are not DVDs at all.
You say FACT is the right holder, yet they are extremely unlikely to have any idea about the licensing agreements for a film in South Korea, considering they are a UK organisation and would not have any involvement with the film licensing in a foreign country nor be granting any the rights to the film in this situation.
In addition, Steelbook cases are manufactured by one company - Scanavo -
http://www.scanavo.com/ and before they produce them they have to have the artwork licensed by the rights holders, etc. Why would they be granted a license to produce Steelbooks for a film when the Steelbooks were requested by a company that had no rights to distribute the film?
If you were to contact the licensee for Iron Man in South Korea, I am sure they would confirm for you that these are genuine licensed products - people I know involved in the Steelbook community inform me that it is not the first time Border Force have made this mistake with regards to Steelbooks ordered from KimchiDVD and that last time it was cleared up by the licence holder/KimchiDVD providing documents proving that they were officially licensed, genuine products.
KimchiDVD has been selling films and Steelbooks for years and are a respected, well known retailer throughout the worldwide Steelbook community, if they were ever found to be providing counterfeit films it would ruin their reputation.
I request that you do not destroy my copy as I do not believe you are correct and that you perform a proper investigation into my claims.
You can contact me via email:
<email address>
Or via phone:
<phone number>
Regards,
<Your Name>
