Iron Man (Blu-ray SteelBook) (Kimchidvd Exclusive #12) [Korea]

[Choi Chungkwon]

Release date: December 5, 2014
Purchase links: Lenticular (SOLD OUT) - 1/4 Slip (SOLD OUT) (Pre-order on November 10 at 11 PM Korea time UTC+9. UK: 2 PM GMT / USA (east) 9 AM / USA (west) 6 AM ) Please use the following timezone converter to find out the time in your area
Price: $42.90$ (after 3 days, $44.99)
Package detail:
- 2 discs
- Lenticular
- 1/4 slip
Print run: 3.7K
1850 for Oversea, 1850 for Local
Order Limit Qty:
Lenticular Edition : 2 per order
1/4 Slip : 1 per order

Paramount approved artwork

Spoiler: Interior Art

Spoiler: Lenticular Slip

Spoiler: Quarter Slip

 

[dannywizkid]

Just sent my email

 

[gbdragon]

Do we reply back with the details Tony requested only or forward the letter from BF to the email aswel??

 

[Towser]

Do we reply back with the details Tony requested only or forward the letter from BF to the email aswel??

I sent just my Kimchi account and order details as requested, plus I sent a copy of my letter I intend to send once my official letter arrives and changed the ref to my my name and address.

Ron

 

[jimgard]

Here's a copy of the letter I received (personal information removed for obvious reasons), sorry for the weird shadows at the bottom, couldn't take a picture without causing one.

View attachment 124397 View attachment 124398 View attachment 124399 View attachment 124400
(Click thumbnails to enlarge).

A few things I thought I'd point out:

- On the cover page, they specify that the infringing goods are "Recorded DVD" and that the right holder is FACT.

To state the obvious, this is just plain wrong. The items contained are blu-rays, not DVDs. Also, it's not Marvel that has reported this - but FACT, as in the British organisation designed to protect against copyright theft. They won't have a clue if goods manufactured abroad are genuine or not, especially if they don't know where they were ordered from.

- On the last page, they say "if known please state the web address used for ordering the goods"

Again, goes to show that they haven't completed a proper investigation as claimed, else they'd know exactly where it was ordered from (especially considering it states the website on every parcel KimchiDVD send).

TL;DR, it's pretty clear a proper investigation wasn't performed and they don't even know what the goods actually are.

And the icing on the cake, is they send this out so that it arrives the day before Christmas, knowing fully well that the post isn't operating normally and that there are likely to be delays, yet demand a response within 9 days else they'll be destroyed?

Their address is on this letter copied earlier on this thread. Its:-

Border Force,
IPR Team,
HWDC,
Axis park,
Hurricane Way,
Langley,
Berkshire
SL3 8AQ

Or:-

Border Force Complaints and Correspondence Team
Lunar House, 11th floor Long Corridor
40 Wellesley Road
Croydon CR9 2BY

Tel:-
0300 123 2040 (fraud Action Line)

Can't find an email address, only one for complaints,(they take up to 20 days to respond:-

complaints&[email protected]

 

[lgans316]

Please post it to the Langley address mentioned in the form to avoid any confusion.

 

[serjitank]

Is it possible customs in the US got a call from the UK and stopped the US deliveries?

 

[lgans316]

Yes, the person who tipped off UK customs is a fellow Ninja. [emoji6]

 

[dannywizkid]

wtf

 

[blu-steel]

Tony replied to my email saying he would contact them and see what he can do. Hope everything works out for you all.

 

[psychoscot]

Tony replied to my email saying he would contact them and see what he can do. Hope everything works out for you all.

Ah that's ace news dude [emoji2]

 

[Towser]

Tony replied to my email saying he would contact them and see what he can do. Hope everything works out for you all.

Thank you @blu-steel very much appreciated

Ron

 

[HUBMUSWELL]

Yes, the person who tipped UK customs is a fellow Ninja. [emoji6]

As in tipped off customs?

 

[dannywizkid]

For real

 

[MrBMT]

Got a reply from Tony too, so I've replied to that and sent an email to the one from the facebook post too, as I wasn't sure if that's him or someone else.
With any luck Border Force should receive my letter telling them not to destroy it on Tuesday.

As in tipped off customs?

I think the post you're quoting was a bad joke.

 

[GoDo]

Don't know if still required - scan of form that's required to be sent back to Border Farce (with personnel details removed)
Also have the full letter scanned if anyone wants it.

 

[ste22]

Did you get the letter from UK Border Force for Iron Man?

My Drive is stuck since 13th Dec. Wondering if it will suffer the same fate as Iron Man.

Haven't had the letter yet. So god knows. I'm worried that I'll get the letter within the next day or two and it will have the same deadline on it which will be impossible.
I got my Drive's from Nova in good time. My EMS packages seem to get through and not K-Packets. Not sure if this is coincidence or there are different handlers or what.

 

[MrBMT]

Haven't had the letter yet. So god knows. I'm worried that I'll get the letter within the next day or two and it will have the same deadline on it which will be impossible.
I got my Drive's from Nova in good time. My EMS packages seem to get through and not K-Packets. Not sure if this is coincidence or there are different handlers or what.

I've only ever used K-Packet, and for the 8 or so orders before this one they were all received within a week without any issues.
Someone at Border Force has made an incorrect assessment which caused all this trouble, shipping method makes no difference, it could happen any time.

 

[ste22]

Tony's had a lot of grief on this thread for customer service. I'd go with Kimchi over Zavvi any day for customer service. At least you get an honest response (eventually) from Tony. It's coming from a human being who is actually trying to help you out. Not like Zavvi's flippant generic emails that are clearly just trying to dismiss a customer while exerting the least effort possible.
SWIM knows dealers who provide more genuine and honest customer service.

 

[blu-steel]

Its good to see everyone working together.

 

[Towser]

Postman has been and gone, still no letter or steels

Ron