Jack Reacher (Blu-ray SteelBook) (Entertainment Store Exclusive) [UK]

[zoneism]

Looks like the UK will have a Steelbook release too!!
This is an 'Entertainment Store' Exclusive.


Release Date: April 22nd, 2013 Sold out
Noticed this listing on Play.com's marketplace via 'EntertainmentStore', 500 qty avail.
£27.99
http://www.play.com/DVD/Blu-ray/4-/42863152/758656700/Jack-Reacher/ListingDetails.html

Spoiler

Actual pics thanks to snooloui

Spoiler

Old infos:

Spoiler

They will ONLY DELIVER TO UK ADDRESSES AT THE MOMENT.

A way around this: (confirmed by retailer thats its ok)

1) Order directly but add a UK HDN members address for delivery
OR
2) Ask a UK HDN member to kindly order it for you

So please be careful when ordering because if you've put an address outside the UK your order will be most likely be cancelled by Play.

 

[Jb162009]

So it seems nearly everyone has this scratch so I think its pointless returning as we're all going to get ones with the same or worse.

Hopefully its something they can sort out for next exclusive. It may not be ent. Store fault but then again the shrink wrap on mine is quite strange so perhaps they added the jcards themselves and during this process they all got scratched?

 

[pd13159]

Wait until the replacement arrives to send your original back, check and compare and make a decision from there would be my advice. If Ent. Store are sending the replacements out Monday I'd expect them by Thurs, makes no difference to them when the originals get back. I'm gunna suspect that a lot of these will have the scratch on the front as it seems too similar and in too weird a place to be coincidence. Can anyone whose opened theres confirm they DON'T have it? It's almost impossible to see when sealed.

 

[Grudge]

I've re-checked mine in the light, never noticed it originally, but I've got the faint vertical score in the same place.

Think it has to be a manufacturing defect.

 

[adrenaline78]

Thanks for the photos everyone! Looks fantastic! Looking forward to this one.

 

[Malky78]

I've re-checked mine in the light, never noticed it originally, but I've got the faint vertical score in the same place.

Think it has to be a manufacturing defect.

Thanks for checking again. It certainly sounds like it.

 

[thegreat]

It certainly isn't faint and defo under the shrink wrap

 

[123kid]

Mine has the feint 3 inch scratch too, also a small paint chip on the front 2 inches under the A in Jack as well

 

[hayemaker]

Wow this is sounding worse by the post.

Welcome to the steelbook world, Entertainment Store, sounds like they're gonna have their work cut out for them here.

 

[123kid]

To be honest i didn't notice at first, only when i started to see the other posts coming through all day and then i gave it a real good check, wish i hadn't now

 

[Carlos]

Rechecked mine after reading this and it also has the feint line down the front, don't know whether to send it back or not ?

 

[Strikeman]

I received one with a spine slash and emailed ES to request a replacement and received this email about 2 minutes later:

Hi Richie,

Thanks for your email.

I'm sorry to hear that one of your Jack Reacher steelbooks has arrived with a spine slash on it. Luckily we have kept back some copies to cover eventualities like this, so I will request a replacement copy is dispatched to you on Monday.

Could I ask that you please return the damaged copy to us in the original packaging at:

The Entertainment Store
PO Box 7780
London
W1A 7BW

We'll refund the cost of the return postage for you of course.

Thanks for your patience with this, and let me know if there's anything else I can help with.

Regards,

Luke
Entertainment Store

I also asked Luke if they were planning on releasing any more exclusives and if he could tell me about the print run on this steelbook and this was his reply:

"We do have further exclusives coming up, the first of which we hope to be able to announce next week. The print run on Reacher will be announced on Monday".

I have to admit their customer service is exemplary, I am very impressed with them so far.

I have since received this email and would ask you all who bought this and are happy to do this for them:

Hi Richie,



I have a cheeky request for you – if you’re happy with your order and our service, could you leave positive feedback for us on Play? We’re relatively new to trading on the site, and having all the guys who bought the Reacher steelbook leave positive feedback would make a big difference to our business!



Thanks



Luke

I am optomistic that these guys have a great chance of being an excellent place to buy limited and exclusive steels in the future

"Big things have small beginnings"

 

[Malky78]

I'm keeping mine. It's so faint you can only see it at a certain angle / light. Got to be manufacturing. It will be interesting to see if the BF release has the same issue.

 

[zoneism]

Here's my 2 cents...

Having checked I also have one with that really faint line down the right hand side. It is only visible if you look very hard for it, it's under the shrinkwrap and unless you go looking for it you can't see it.

It therefore becomes a manufacturing issue, so no fault of the retailer (who, let's face it, aren't under fire here anyway) and is likely to be on all remaining stock and probably on all other versions of this steelbook throughout Europe (and beyond?) seeing as they are from the same print run.

So, is it worth returning these copies? My view is that the hairline is so faint that it isn't worth returning. When I checked in different light I struggled to see it again, but it's hiding there somewhere. I'm going to hang on to mine as it didn't bother me initially and I don't think it will going forward

But if it bothers you then you should let the supplier know. I doubt the replacement will be free of the faint line though. Just my thoughts

 

[roverite]

My 2 copies also have the scratch on the right hand side. ES must be so frustrated with this.

 

[jimbean]

Glad I never bothered now

 

[Jace88]

My one is pretty faint, don't want to end up with a replacement that's worse

 

[lgans316]

Wondering why they had sent out defective copies (not the faint line but spine cut) despite smaller print run. Why not send mint copies in the first place as it a hassle to get replacement or do returns?

I received Captain America with 2 noticeable paint chips. I had to spend few pennies out of my pocket to print out address label and packaging material. One return costs 20~30p and imagine 10 such returns and it is going to leave you out of pocket.

I am still not convinced by this store unless they do something about the pricing. If they are going to price things high then ensure that the goods are in perfect condition with something extra like numbering, special slip, artcards etc.

 

[HUBMUSWELL]

Has anyone opened theirs up and the very thin line is still present?

 

[HUBMUSWELL]

Wondering why they had sent out defective copies (not the faint line but spine cut) despite smaller print run. Why not send mint copies in the first place as it a hassle to get replacement or do returns?

Someone correct me if wrong, Entertainment Store didn't send out the copies...Sony DADC did http://www.sonydadc.com/en/

 

[Antman]

Copy I've got for a fellow Ninja looks fine to me - can't see the line everyone is talking about - do I need to get the magnifying glass out??!