Taken 2 (Blu-ray SteelBook) [UK]

[lgans316]

Word of caution from an UK HDN Member about HMV (thanks VRob98)

People should just be aware of 2 things:

1) If you receive a damaged or faulty copy from now on, you will not receive a replacement or refund

2) If they charge your card and are then unable to fulfil your order, you will not be refunded.

The way a company operates whilst under administration is quite different to how it operates normally, and certain consumer rights are suspended. If anything goes wrong you would have to apply to the administrator or claim against your credit card issuer.

I'd encourage everyone who has orders in with HMV to consider the above, as I'd hate to see anyone here lose their money in all of this.

Release Date: February 4th, 2013
Price: £14.99
Amazon UK Buy Link

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Actual pics thanks to huggy2k4:

Spoiler

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[lgans316]

This is a pre-order and the lowest price of the item should be the price everyone should pay in the interest of fairness. If this is beyond the pre-order price guarantee perod then it is perfectly fine to deny price drop requests.

 

[terry44]

Still waiting for a reply about the discount as every penny counts

 

[Noodles]

Just got a reply to my email, which looks automated and doesn't actually tell me anything I didn't already know...

Hello,

Whenever you pre-order a book, CD, video, DVD, video game or software item from Amazon.co.uk the price you pay will be the lowest price offered by Amazon.co.uk between the time you placed your order and the release date.

Please note that this Pre-Order Price Guarantee applies only to items sold by Amazon.co.uk, and not to items (or prices) offered by third-party sellers on Amazon.co.uk Marketplace or at any of Amazon.co.uk's Trusted Partner sites or from Amazon.de, Amazon.fr, Amazon.it, Amazon.es, Amazon.co.jp, Amazon.cn, Amazon.ca, Amazon.com or any of its affiliates.

Please rest assured that the difference will be refunded to your payment card within the next 48 hours. On the date the refund is completed, we'll e-mail you to confirm the date, amount and payment details. You can see completed refunds when you visit Your Account, after receiving the confirmation e-mail.

If the refund isn’t applied within the above time period please let us know by replying to this e-mail and we’ll be happy to investigate further.

For more information on Amazon.co.uk's pricing policies, please visit our Help pages at:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1040614

We look forward to seeing you again soon.

I might try sending my email to one of their other addresses to see if I get a better/proper response.

 

[tenderheartbear]

The problem is that it clearly states the cheapest price between 'the time you placed your order and the release date'.

When I placed my order it was £14.99 even though it had been £11.98 before that. Amazon are under no legal obligation to let me pay £11.98 even though it would be a gesture of good will.

As it happens I'm not even going to bother, but I commend those who have and have been successful.

 

[DADDYCOOL187]

As this is released on Monday when do Amazon normally start shipping?
.....I miss play already

 

[kingkarl1967]

RESULT

Different Amazon operater , different result !!

Both my Taken 2 & Skyfall steelies reduced to £11.89 each

 

[subbuteo]

One email sent and Amazon honoured the £11.89 price - fantastic !!

 

[Scary Hair]

I no i havent, but come on guys get yourselfs down who have had it, i believe everybody should get the reduced price. How can you have all the people who ordered the normal edition and get the steelbook upgrade at a cheaper price than people who ordered the steelbook. Ridiculous and disgusting.

I HAD ordered the steelbook edition from H.M.V as I already have the Taken Play steelbook.

IF it meant a plastic case I would not have bothered as I want them to match.

I was pleasant and polite as to what I typed I think that was what worked.

sorry for any upset caused.

 

[bigfub]

Here's the reply I received, so still hoping...

Hello,

I'm so sorry for any confusion or misunderstanding caused regarding ' Taken 2 - Limited Edition Steelbook (Blu-ray + UV Copy)' and 'Skyfall - Limited Edition Steelbook (Blu-ray + DVD + Digital Copy) (Exclusive to Amazon.co.uk)' and please allow me to clarify you.

From your email, I understand that you've placed both these items at the price of GBP 11.89.

I've checked your account and I can confirm that the price of both these orders are GBP 14.99.

Also please be informed that no update has been made in our website regarding both these items, at this instance we are unsure as where you have find the details regarding the price defference. Therefore we need little more information to investigate further.

Please provide us the following detail by simply replying to this email and we will be happy to help you.

* Exact link where the information regarding the price difference has been provided.

Once we have these details we can look into it straight away.

I am sorry in making you to write back to us, but this will help us in resolving this issue for you in an efficient manner.

 

[MakeMeHappy]

Really good looking steelbook, just ordered mine from amazon!

 

[DADDYCOOL187]

Just got off the phone to them & they gave me £5 gift certificate off my next order...happy days

 

[ainsleyb]

I got a computer says no email after i made an enquiry but i went on chat and sent them a link to a forum thread where people have had their pre order prices changed and they changed my Skyfall pre order prices to £11.89. Great result.

 

[Noodles]

I HAD ordered the steelbook edition from H.M.V as I already have the Taken Play steelbook.

IF it meant a plastic case I would not have bothered as I want them to match.

I was pleasant and polite as to what I typed I think that was what worked.

sorry for any upset caused.

I don't think DK06CTR's post was aimed at you mate... like most of us, he's just annoyed at Amazon for reducing the prices for some and yet not others.

Well done to everyone whose emails/phone calls were successful. If my second email fails, then I'll probably try the live chat option.

 

[here2infirmary]

I'm sorry for any inconvenience caused.

As an exception, I've reduced the price of your order to 11.89 GBP. Hence you will charged only 11.89 GBP for the item.

Should you require any further assistance, please reply to this email and we will be happy to assist you.

I hope this helps. We look forward to seeing you again soon.

only just missed the cheaper price, very pleased

 

[Dark Slayer]

I managed to get it for £11.89 as well. Thanks Snoolui. Too people who are trying. Just chat to them and keep on saying how unfair it it. They might say no. But then you should say. That you know multiple people who got their price reduced. So therefor speak to your manager if you don't mind. They will ask you to wait a couple of time. Have some patience. (Took me about 20 minutes total.) And hopefully you will get your discount . Thanks again Snoolui

 

[terry44]

Got the big thumbs down from Amazon

 

[DK06CTR]

i was on an hour with chat and finally got them to send an email that states the £11.89 so if i dont get refunded come release date ive to reply to that and get the refund. was a real pain.

 

[thegreat]

i was on an hour with chat and finally got them to send an email that states the £11.89 so if i dont get refunded come release date ive to reply to that and get the refund. was a real pain.

1 Hour for £3 saving - worse than min wage

Sent email and got the cheaper price on my Taken and Skyfall

 

[Ricker]

i was on an hour with chat and finally got them to send an email that states the £11.89 so if i dont get refunded come release date ive to reply to that and get the refund. was a real pain.

Did you talk to them about me Dave?

 

[BluSteel2012]

How much are you people spending on call charges to save £3??