@nefilim
I think you click return in your account settings they generate a reurns number you post back.it costs you thay refund £1.30 ish. WORD OF ADVISE GET PROOF OF POSTAGE KEEP IT ANY PROBLEM PHOTOGRAPH OR SCAN IT Email IT TO ZAVVI . EVEN IF THEY HAVE NOT GOT THE PHISICAL RETURN THEY REFUND YOU .
OR start a trade sale thread see if another Ninja wants it.
HOPE you can follow the zavvi thing flower

I'v not had to return anything for ages . Hope it helps in some way .
ALSO
https://www.hidefninja.com/community/threads/zavvi-europe.22531/