An Open Letter to BluFans, Let's Talk about Kevin

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apsmith21

Operations Director
Staff Member
Aug 6, 2010
29,096
USA
Hi members of HiDefNinja, it is with some sadness that I write to you today about the end of an era here at HDN.

Recently a situation unfolded where one of our group buy hubs was accused of stealing a number of copies of a BluFans release, and was told that they needed to repay Kevin over $1,000 to replace the items that were lost.

The items in question represent less than 1% of the total items in a BluFans print run.

Some people would have you believe this is just a "disagreement" between HDN and Kevin.

If you are new to HDN, or perhaps just not aware of how these group buys work with BluFans - the hubs, the persons responsible for shipping out hundreds upon hundreds of steelbooks work for very little (if any) compensation. I would propose that our hubs are some of the most trustworthy members here and a great asset to this site. Often they do their best to combine shipping for you to reduce the cost in general and bring you a great release, safely packaged and delivered - such that you do not have to rely on ebay sellers or other folks that will mark these items up.

Having said that, packages sent from BluFans are done in the following way.

1) They are marked a very low value and as "plastic" cards to avoid customs
2) Tracking numbers, are rarely shared with the hubs.
3) There is no invoice or packing slip that state how many items should have been received.
4) Sometimes members are left off or missed in the creation of the lists. Meaning the count of the total items sent is not always accurate.

Therefore, as a hub on this forum, there is a level of trust that we put in not only BluFans, but also bluraysteel (Kevin) to accurately and correctly convey our responsibilities in delivering these releases to you. To give you an idea, one box (only one!) of BluFans steels can exceed $900 in total value.

These boxes are NOT insured! So what happens when items are lost, not sent, or the records are incorrect? It appears that they will come after the group buy hubs! :(

And as this trust has now been violated, as no hub now or previously (unless they keep very thorough records of every shipment made, to every member that is on their list) can completely disprove the accusation that has been made. We have nothing at our disposal that can show without a doubt what we say is true, despite the pictures on our threads of the items, the posts about when we received them, and the other information we very publicly share with you, our members, to keep you up to date.

To restate this...it has been said that one of us, one of our hubs, is not a person that can be trusted.

I've gone to great lengths to personally investigate this question and provide pictures, posts and other information that show very clearly that HDN nor our hub stole from BluFans.

I think we can all agree that we love BluFans releases. We love the package, we love their thought and care that is put into creating a wonderful collectors items. But it seems as though bluraysteel has decided to take all of his group buys somewhere else in retaliation for not sending him $1000.

I cannot stop you from supporting BluFans releases, and I'm not asking you to not buy their steelbooks. But I would like you to consider that you will not receive the support from moderators and staff members on other forums that you have received here. There likely will not be any quantity per member limits that are enforced. There will not be the hubs you have worked with so many times before. I hope there are not other challenges as well.

I would like to take this opportunity to call on BluFans, to call on Abu to replace bluraysteel as the liaison between our two forums, and to instead use someone that can work with HDN, and will not turn on HDN or our hubs so quickly.

Thank you very much for reading this thread, and I would like to personally apologize to you if this causes any trouble.

For members of my UP 3D slip hub, as far as I'm aware some of these are on the way to me currently - and if they do arrive, I will continue to assist in completing this group buy and bring you the items you paid for.

Best regards,

Andy
 
The way i look at it is this,if you suddenly start seeing a lot of these UP copies flocking ebay,then you can assume where its coming from.As awesome as these steels are,you can only stare at it for so long before your eyes start crossing.Its about the money and this person cant make any with this sitting in his or her garage.There's only got to be a handful of suspects being involved as a middleman.
 
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There's only got to be a handful of suspects being involved as a middleman.

Everybody Is A Suspect!

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But on a serious note, the count on these group buys has been off in many ways before. Just on the last one, I was short a whole case for my UP 2D group buy...

Luckily no one has come after me yet! :ohno:
 
The way i look at it is this,if you suddenly start seeing a lot of these UP copies flocking ebay,then you can assume where its coming from.As awesome as these steels are,you can only stare at it for so long before your eyes start crossing.Its about the money and this person cant make any with this sitting in his or her garage.There's only got to be a handful of suspects being involved as a middleman.

I don't think it's UP which went AWOL...
 
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Seeing how Kevin is opening GB's on another site. How many copies can HDN reserve if they wanted to do the same here. I mean doesn't Kevin take the bulk of it. Hopefully that's not the case and HDN get's a decent amount for future GB's.
 
The original post says these are valued lowly to avoid customs.

Is that right?

In my experience, customs is always requested by the hubs and has been significant, albeit reduced due to being split between members....
 
The original post says these are valued lowly to avoid customs.

Is that right?

In my experience, customs is always requested by the hubs and has been significant, albeit reduced due to being split between members....

Yes, every box I have received from BluFans has been around $20 total value.

If one marks a package with a low value shipped via EMS, then you can't insure what they are REALLY worth with the shipping company.

Problem #32 in the long list of issues I've seen. :)
 
I have faith in the mods and the hubs because they host other groups buys that I have participated in and all of them were great. Hopefully this is just a misunderstanding or miscalculation that can get worked out.

Would it patch things up if we took up an offering to cover the $1000? I'd say around 200 people participate in the Blufans group buys, so if we charge a $1 Blufans group buy fee ever every group buy it would only take 5 group buys to recoup the $.

Just trying to help
 
I don't think it's UP which went AWOL...

My bad.You can tell I havent joined any blufans group buys in a long time :hilarious:
Don't get me wrong,I still buy their incredible releases but the group buys are just not for me any more.It hasn't been because of the long enduring process involved.You have to go through so many checking points that it ends up being a hassle.
Anyway,I hear that "Frozen" is going to be their next exclusive...
 
For those unaware of what a hub is or its purpose:

Joe Bloggs creates a Group Buy for say a blufans Farscape steelbook.

Joe Bloggs then gets Blufans (china) to send X amount of copies to the HDN volunteer Hubs in USA, CA, UK, EU + Asia.

The Hubs then absorb any possible custom fee costs out of their own pocket then splits the costs between the members listed in their hub.

So for example, if 1x copy is sent from China to UK you could easily spend £15-£24 for custom fees. Whereas if a HUB gets say 100x copies and gets charged say £130? Split between say 60 members means they pay £2.10 + shipping to get their copy.

See the savings? THAT is the point of a hub. It might take a little longer to get your copy but it should save you money on shipping and arrive safely packed. Some would prefer (if option was there) to pay more to get their copy more quickly/direct but they knew what they were signing up to in the first place.
 
Well in the uk we got hit with customs so it was marked higher than $20. We all paid £2.70 a copy for world war z. Nearly $5 us.

Up 2d was £1.80 = $3 us. Based on 70 copies, that's $210 dollars

Parcelforce admin fee is £13.50 = $22.50

So $210 - $22.50 = $187.50 total vat charge.

Vat is 20% so the total value of goods to be charged is 187.50/0.20 = $937.50

So our uk package was marked in value as approx $937.50 give or take :)
 
Well in the uk we got hit with customs so it was marked higher than $20. We all paid £2.70 a copy for world war z. Nearly $5 us.

Up 2d was £1.80 = $3 us. Based on 70 copies, that's $210 dollars

Parcelforce admin fee is £13.50 = $22.50

So $210 - $22.50 = $187.50 total vat charge.

Vat is 20% so the total value of goods to be charged is 187.50/0.20 = $937.50

So our uk package was marked in value as approx $937.50 give or take :)

I don't know about the case you mention above, but I can tell you that when I've done smaller trades with members in the UK and Germany before, I've heard of the customs folks opening the package, get on e-bay and use the going price there to estimate how much to asses in duty. And that was with me just sending the items, with no invoice in the package.

Not saying it happens all the time, but weird and funky stuff does go on when you import & export a lot.
 
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I don't know about the case you mention above, but I can tell you that when I've done smaller trades with members in the UK and Germany before, I've heard of the customs folks opening the package, get on e-bay and use the going price there to estimate how much to asses in duty. And that was with me just sending the items, with no invoice in the package.

Not saying it happens all the time, but weird and funky stuff does go on when you import & export a lot.

Yeah I got done a few years back with amazon. They sent a parcel, it never turns up. The replacement was free. Well, the item was only $34 in the sale. Customs charged me 15% (old uk vat rate) of $179.97 (that as the RRP) and chucked on the $22.50 admin charge.

Now amazon do their own import deposit which helps.
 
Well in the uk we got hit with customs so it was marked higher than $20. We all paid £2.70 a copy for world war z. Nearly $5 us.

Up 2d was £1.80 = $3 us. Based on 70 copies, that's $210 dollars

Parcelforce admin fee is £13.50 = $22.50

So $210 - $22.50 = $187.50 total vat charge.

Vat is 20% so the total value of goods to be charged is 187.50/0.20 = $937.50

So our uk package was marked in value as approx $937.50 give or take :)


That sounds about right in my experience too.

So that equates to 70 copies for a hub.

And the hub has always been hit/charged the members for this level of customs
 
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I don't know about the case you mention above, but I can tell you that when I've done smaller trades with members in the UK and Germany before, I've heard of the customs folks opening the package, get on e-bay and use the going price there to estimate how much to asses in duty. And that was with me just sending the items, with no invoice in the package.

Not saying it happens all the time, but weird and funky stuff does go on when you import & export a lot.

This is one point where I can definitely say it is true.

I have experienced a lot of different things happening at the German customs ... I assume it is the same with any EU nation.

Take care
John

---------- Post added at 04:54 PM ---------- Previous post was at 04:48 PM ----------

So our uk package was marked in value as approx $937.50 give or take :)

That does not have to be all true , it could be but does not have to be . The point is even if it is marked as GIFT and $10 CUSTOMS is going to appraise the contents for what they are ACTUALLY worth. It does not matter what is on the customs forms.... If Customs pulls your number you will pay !! So in the case you explained the box could have been marked as $50 and it was pulled by customs , opened and inspected or it was marked at that high value and WILL be pulled by customs.

Take care
John
 
If it got pulled and looked up then 70 copies at $60 would be $4200 so uk bill would $4200*0.20 + $22.50 admin = $862.50 split 70 ways = $12.32 each and we paid $3, so we got lucky on the price to pay.

Customs if send individually would be $60 *0.20 + $22.50 = $34.50

So I thank HDN for the hubs on group buys. Hope everyone else is grateful.

---------- Post added at 10:16 PM ---------- Previous post was at 10:13 PM ----------

Why would we send him money when he still owes gb fees for 2 gbs worth hundredsssss? Chew on that.

If you factor the uk alone, that's $1 x 70 copies plus $10 start up fee = $80
 
Seeing how Kevin is opening GB's on another site. How many copies can HDN reserve if they wanted to do the same here. I mean doesn't Kevin take the bulk of it. Hopefully that's not the case and HDN get's a decent amount for future GB's.

Some has to get BluFans to ship the items to the HDN Hubs. That was Kevin. You need to replace him. As of now, there is no one, although I'm sure the mods are seeking possible replacements as we speak.

---------- Post added at 05:26 PM ---------- Previous post was at 05:21 PM ----------

So whats the purpose of the HDN fee? IMO it should pay for stuff like this.

My understanding was the fee was for using this service. HDN allow Group Buys to take place and takes efforts for it to happen. I can't say where the money actually goes, but probably to things like paying server costs and other expenses of the site. This is a great site, but something has got to pay the bills to maintain it.
 
My understanding was the fee was for using this service. HDN allow Group Buys to take place and takes efforts for it to happen. I can't say where the money actually goes, but probably to things like paying server costs and other expenses of the site. This is a great site, but something has got to pay the bills to maintain it.

I've always wondered what the server costs actually are...:D
 
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