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Hello,
We’re writing regarding your order for the ASIN B002HEXVUI in order number 026-9012468-510xxxxx.
We've been advised by the manufacturer that in some cases the book and art cards were not included in the Limited Edition Avatar Steelbook Blu-ray you've ordered. Unfortunately, the supplier did not include these items in all units of stock delivered to Amazon.co.uk. We're liaising with the manufacturer to confirm how the situation can be resolved.
You may either refuse delivery or return it to us for a refund. For returns instructions, please visit our Returns Support Centre at
www.amazon.co.uk/returns-support
We apologise for any inconvenience and are working on the issue for you. We'll contact you again shortly once we have a resolution from the manufacturer. *
Kind regards,
Customer Service Department
I did not raise a complaint, so imagine this message is going out to all?

I´ll wait what they work out. I hope they send out the extras afterwards but i think we will get a little gift code or something like that.
Hello,
Following on from our previous email communication, we are contacting you regarding your order number xxxxxx.
We've been advised by the manufacturer that the free book which was not included in the Limited Edition Avatar Steelbook Blu-ray you ordered, is now available to you.
To receive the free book (including free postage) please email Fox directly on the email address below:
[email protected]
Alternatively, if you prefer, you can receive a 15% compensation refund for the item being mis-described. If you would rather this option,please let us know by replying to this email.
We are sorry for the inconvenince this has caused and we hope to see you again soon.
Kind regards,
Customer Service Department
Haven't received that email yet.
Anybody else?



Probably a stupid question, but what exactly do we include in the email to Fox? I'm guessing it's just our personal details and the Amazon order number, right?
Yeah, I would give them the order number, your name, what you purchased and let them know that amazon provided their email to you to get the book, as it was supposed to come with your purchase at amazon.
