I received shipping notification & tracking 2 weeks ago, yet cinemuseum didn't send the package to the post office.
I asked them 3 times (a week ago, 2 days ago and today) about what was going on with the package. Always been polite and friendly but no answer.
Today i sent another message saying that if i don't get any answer, i will have no choice but open a paypal claim. They answered that my ton was agressive and not appropriate (!!!!??????)
I answered back that i always defended Carlo and Cinemuseum product because i am a big fan (got ALL their releases exept Casino) and saying that i was aggressive just because i wanted to know why my tracking didn't move since DAY 1 two weeks ago and no response to 3messages was a shame and that i will not hesitate to let everyone know about the poor customer service.
They answered with VERY VERY aggressive ton saying that if i say anything to anyone on social media or forum to destroy Carlo reputation (WTF ?????) they will cancel all my pending orders without notice... Then, they send me another tracking saying that they will ship the product as quick as they can. Meaning that they NEVER send the product iine the first place and previous shipping notification was a lie...
PREORDER WAS 6MONTHS AGO and they dare saying that they work as fast i they can and i should be thanksful for their gratitude (WTF?????) because they found a copy of single lenticular for me (WTF ?????)
They never FOUND it for me, i bought it myself at a higher price 64.90€ + shipping when it came back in stock on their website !!!!!! (i had the boxset on preorder but had to cancel due to my daughter being seriously sick in december and needed the money but i bought the lenticular by myself on january not because they found me a copy....)
Enough is enough i asked for refund for all my pending orders and i am done with this company.
I am a respectable girl, never had in my all life ANY problem with any seller on the internet (private selle or company) but today i can say that i am deeply shocked.
SERIOUSLY GUYS, BEWARE OF THIS COMPANY.
PS: i can send all messages to anyone on PM to prove my good faith.