Yes, it's true about Amazon - for some reason (poor handling practices?) I have had to return more steelbooks to them than to Zavvi because more often than not the damage appears to have been caused BEFORE the steelbook was even sent (the package that it came in is undamaged). However their customer service is unequalled and it's no problem requesting a replacement - which is sent even before the damaged one is returned - or a refund.
Don't cancel. Write to them explaining the situation and request them to change your address as of 14th June under Principal 4 of the Data Protection Act ("records should be updated for customers’ changes of address so that goods are delivered to the correct location.").
If the release date for this is the 25th May I'm puzzled to see eBay sellers happily selling this from the end of last month and listing the release date as the 16th April. There is one seller there up to his usual practices with 9 copies (6 remaining) on offer at a penny under GBP 45. Can someone tell me how the hell someone can get hold of 9 copies of this when I thought Zavvi had a limit of 5 per customer...? Is it another case of "You snooze, you lose" ? Well, yes and no... yes, because those people around when it went live most likely secured their copy and no, because those not on the ball at the time did not because of this disgraceful practice of allowing people to buy these highly prized Disney steelbooks in bulk. Can someone tell me if Zavvi will be cancelling such bulk orders and what happens when the buyer has already sold his entire Zavvi order on eBay?
You don't need to steam them open, just open them from the side. A lot less effort
Those 54 Frozen steels will guarantee you wind up at 666 Hell Ave. in the afterlife.
