FYI, in case you're member-it was in this month's newsletter.
To order a replacement for a damaged DVD or Blu-ray disc, you will need to print, complete, and mail a form to a Disney address. You will need to include a check or money order, along with the damaged disc(s). Please use the button below to begin this process.
Order Replacement Discs
Terms and Conditions for the Blu-ray™ and DVD Disc Replacement Program•Walt Disney Studios Home Entertainment (WDSHE) will only replace DVD or Blu-ray™ Discs ("Product") purchased new from an authorized seller for private use. Product purchased from unauthorized third-party sellers, or purchased for use by schools, libraries and/or rental stores will not be replaced. Product that has not been manufactured or released by WDSHE will not be replaced.
•Limit: One replacement per title per calendar year.
•WDSHE will replace submitted Product with equal product. If inventory of your Product is depleted, a similar version of the same title will be sent.
•All submissions and Product are subject to review. Product that does not meet the program's requirements will be returned to you, along with your check or money order ($6.95 for DVDs, $8.95 for Blu-ray™ discs), and no replacement product will be sent.
•If an incomplete submission is received, you will be notified and given an opportunity to submit any missing items. If these items are not received in a timely manner, we will return the incomplete submission to you.
•WDSHE is not responsible for Product lost or stolen en route to our office. Requesting delivery confirmation from your post office is strongly recommended.
•Please allow 4-6 weeks for our office to receive and process your submission.
To order a replacement for a damaged DVD or Blu-ray disc, you will need to print, complete, and mail a form to a Disney address. You will need to include a check or money order, along with the damaged disc(s). Please use the button below to begin this process.
Order Replacement Discs
Terms and Conditions for the Blu-ray™ and DVD Disc Replacement Program•Walt Disney Studios Home Entertainment (WDSHE) will only replace DVD or Blu-ray™ Discs ("Product") purchased new from an authorized seller for private use. Product purchased from unauthorized third-party sellers, or purchased for use by schools, libraries and/or rental stores will not be replaced. Product that has not been manufactured or released by WDSHE will not be replaced.
•Limit: One replacement per title per calendar year.
•WDSHE will replace submitted Product with equal product. If inventory of your Product is depleted, a similar version of the same title will be sent.
•All submissions and Product are subject to review. Product that does not meet the program's requirements will be returned to you, along with your check or money order ($6.95 for DVDs, $8.95 for Blu-ray™ discs), and no replacement product will be sent.
•If an incomplete submission is received, you will be notified and given an opportunity to submit any missing items. If these items are not received in a timely manner, we will return the incomplete submission to you.
•WDSHE is not responsible for Product lost or stolen en route to our office. Requesting delivery confirmation from your post office is strongly recommended.
•Please allow 4-6 weeks for our office to receive and process your submission.
