Well had fun in HMV today trying to return two copies from the Group Buy that didn't reach Ninja standard..........they refused

...............initially

....
I think the exact quote from the 20ish lad behind the counter, after I'd told him I was collector and they weren't up to scratch was,
'Well buddyif you're a collector maybe next time you'll check them a bit more carefully before you leave the store - I was a little surprised by that attitude to be honest.
I pointed out that it said
'Collectors Edition' on the front and that as a collector I didn't feel able to accept them (I didn't mention my statutory right to return goods with a receipt within 7 days or something).
Anyway, I asked for the manager and was given the '
on this occasion' bulls**** as she VERY reluctantly gave me a refund...
HMV wonders why it's going down the tubes - I spent over £195 with them on Monday and returned 2 copies of Drive (the opened one they will simply re-wrap and sell to someone else anyway) and they treat me like that...NOT IMPRESSED HMV!!
Anyway, has anyone returned to HMV online before - as I have to send 2-3 copies back to them - if they're attitude is the same they won't accepy paint defects, etc as a reason to refund...