FNAC FR - SteelBook Retailer Thread [France]

fnac 2.png

Blu-Ray section http://video.fnac.com/s26302/Blu-Ray#bl=MMvi

Please share any info :scat:
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Premium Supporter
Jul 20, 2017
Is their customer service and packaging still horrible in 2019? :D
Has anyone ordered from FNAC recently?


Premium Supporter
Jul 28, 2019
United Kingdom
I ordered a Collector's Edition from FNAC.PT but it's for Death Stranding so still few months left until release. I am worried also about customer support as I really don't want my item to be damaged and then fight to get a refund. Might cancel before it released, will see how market goes in UK with this game until then.


Premium Supporter
Dec 11, 2012
@apsmith21 @Wreck

Have you guys ever heard of having to get Law Enforcement involved or filing an Internet Crime report for missing steelbooks?

I made some posting here about missing steels from my FNAC order (linked below). FNAC kept on saying the Refund was processing / pending and to be patient. I gave them a couple weeks and then made a PayPal claim. PP said they received the seller's info on Feb 8th and were investigating and then today I get this email:
To continue with this investigation, a report must be filed with a law enforcement agency or government organization. You may choose to contact your local law enforcement agency (such as your local police or sheriff's department) or you may choose to file a report with any other governmental agency of your choice.
Examples of such agencies could include:
  • The Internet Crime Complaint Center (www.ic3.gov)
  • Your state's Consumer Protection office
  • Your state police
  • A Federal law enforcement agency such as the FBI or Postal Inspection Service
  • A report to the Better Business Bureau (BBB) isn’t acceptable for this document request

@wjasoncul sounds like paypal is wanting to get you to do a police report. Kind of like what you may do if something was stolen from your front yard and then you needed a police report just to get the claim on insurance. Makes me think paypal is wanting that maybe because their tracking shows delivered so maybe from their backend for them to get insurance to cover they need documentation. Wild guess. That or they deal with more fraud so they do that to also thwart those not willing to go through that hoop. Sounds like a hassle that's for sure. Sorry to hear that bud.
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Apr 1, 2021
Am I being stupid or does FNAC not have the UK in its list of countries to ship to when you go to place an order?

Do they not ship to the UK?