Dear Customer
Please accept my apologies for the condition your order arrived in.
Based on your description, we have issued a replacement order for the " Imaginaerum by Nightwish (Limited Edition) (Limited Steelbook) [Blu-ray] ".
The replacement order will be sent to you free of charge.
Our fulfillment centre will ship the replacement as soon as possible to the same address.
A suggestion regarding the damaged item:
Since the return costs would be disproportionately high, we would ask you to keep the damaged merchandise or donate it. If the merchandise is no longer suitable for use, we would like to kindly ask that you dispose of the merchandise in an appropriate way.
I hope that this solution suits you and I would like to thank you for your purchase on Amazon.de.