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Iron Man (Blu-ray Metal Slipcase) (JB HiFi Exclusive) [Australia]
- Thread starter lgans316
- Start date
hdgfs, any way to obtain some pics for the community?
I could sneak some pics instore, so they'll look the same as the ones in the OP? cause they will not be unwrapped in my house, thats for sure
. My gut sank when I saw them.
I don't think so dude.My customer service experiences with JB Hifi have been good so far (touch wood), however I am in Australia. You email JB Hifi with your complaint, (hopefully) get a return authorisation number, then mark the item "return to sender" and once they are received back at the warehouse your refund is administered. I don't know how that will work for international orders however.
Given they are going to get a lot of complaints and returns, I wouldn't be surprised if they turn around and deny returns. I can see them considering it a change of mind...
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Man this STINKS! Probably wont be able to get mine canceled but I thought it was worth a shot. I could have used that money to buy some premium collection Digibooks 
. On a kind of funny side note, the ones in the picture just happened to be the two I ordered. lol.
. On a kind of funny side note, the ones in the picture just happened to be the two I ordered. lol.
My customer service experiences with JB Hifi have been good so far (touch wood), however I am in Australia. You email JB Hifi with your complaint, (hopefully) get a return authorisation number, then mark the item "return to sender" and once they are received back at the warehouse your refund is administered. I don't know how that will work for international orders however.
Given they are going to get a lot of complaints and returns, I wouldn't be surprised if they turn around and deny returns. I can see them considering it a change of mind...
JI (aprilarrow)
Im afraid CraigH, Is spot on buddy...Ive personally never had to return anthing to JB before, but as CraigH has explained thats how i see this working...This cost to return is obviously far less for us than any overseas account and will leave a very nasty taste im sure in your mouths for any future orders from this or any other forum....
As for what can i do to help......FOR WHAT ITS WORTH GUYS...
Im currently writing up an email explaining that the members of this forum whom There are many thousands are extremly AGGITATED and feel that they have been decieved by the false DESCIPTION forwarded on YOUR online site reguards to your current listings of IRONMAN Ect..Now they feel even more cheated because of MANY ORDERS had been processed BEFORE AUSTRALIAN MEMBERS were able to see the quality of the product. They now find they have to return these items INCURRING SOME LARGE POSTAL EXPENSES back to you just to obtain a refund.
As this will NOT GO DOWN WELL,you will find that this action will result in many future orders to JB HIFI either declinning significantly from overseas members and a reputation that will no dought filter though the online bluray and steelbook community that any and all future listings from JB HIFI ARE TO BE AVOIDED because of the risk factor of incurring further costs.
This would be a SERIOUS BLOW im sure to your reputation or it could be a great chance for your company to rise to the occasion and show some compassion to our fellow members abroad who pre-ordered AND SUPPORTED your products well in the past and very recently.
Is there any way that your company can restore the faith and confidence in our online bluray and steelbook community and if so could you please advise me ,as soon as possible so i can convey your actions to the thousands of members...restoring their faith in your company..
I look forward to your response
KIND REGUARDS
BLAR.. BLAR.. BLAR
PERSONALLY I THINK ITS LIKE SPITTING INTO THE WIND AND TELLING YOURESLF ITS RAINING....But what the hell we'll give it a go.
I don't have a Facebook or Twitter account...The best thing JB Hi-Fi could do would be to delay International shipments for two days to process any cancellations (many)!
Still have not gotten a response about cancelling. I know they are slammed with these emails, but my items have not shipped. There is no reason they cannot cancel the orders and stop them from shipping.
If they ship them and do not take the returns back, they will have a much bigger problem then they want to deal with!
If they ship them and do not take the returns back, they will have a much bigger problem then they want to deal with!
Same here. I requested a cancellatin early this morning around 6:00 am EDT. Have not rec'd a response from them. Disappointing.
Yeh I know right?! I mean I don't think I've even been charged yet so it must be possible!
Emailed them 12 hours ago to cancel the order. They had already taken the money out of my PayPal account. Just got emails that they all shipped. The kicker, it is 10 different shipments.
What a crock!
Emailed them 12 hours ago to cancel the order. They had already taken the money out of my PayPal account. Just got emails that they all shipped. The kicker, it is 10 different shipments.
What a crock!
Reading this I was hopeful for mine as I had just checked my email and hadnt received anything... then I checked again. SHIPPED
Im thinking Craigslist might be the way to get rid of these if its too cost prohibitive to send them back...
I'm off work today, so I'm driving to my local JB to take a look and keep you guys posted.
Talk soon!
Talk soon!
:tear:
I got a similar email. I like how they wait until AFTER the shipping email was sent. But I guess I can give them credit for shipping speed.
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