HMV updated their website on November 6th 2019 and moved any existing pre orders done before November 6th into old orders along with any previous cancelled and completed orders.
Outstanding Pre orders listed in old orders will still be processed
Payment will still taken as usual for pre orders unless you contact them to cancel your order
You will only see outstanding pre orders and completed/cancelled orders listed under new orders for orders done after November 6th
Yes you can't cancel when listed in old orders online but can when listed in new orders
If you need to cancel an order listed in old orders send a email with order number of item you want to cancel to
[email protected]