JSDVD - SteelBook Retailer Thread

Feel free to discuss shipping, customer service, availabity, etc about this retailer here.



Frequently Asked Questions:

Q) What is the link to JSDVD?
A) http://dvd.jsdvd.com/index.php?language=us

Q) I haven't mastered Taiwanese yet - how can I read the site?!
A) Install Google translate on your browser or click on the English sign:

Google Chrome HERE
Firefox HERE

Q) How do I register?
A) Click HERE to create an account >> Fill in details >> click on 'continue' >> Done


Q) Do they ship outside of Taiwan?
A) Yes, worldwide delivery, various shipping options available. EMS shipping price list HERE

Q) What form of packing do they use?
A) Cardboard Box, with enough bubblewrap to keep things safe. See pics: (Thanks to The Rainmaker)

Spoiler

As promised, here are the pictures of the packaging by JSDVD. Please feel free to add these pics to the OP so that everyone can have a look before buying from them.

I find their packaging totally bulletproof. As you can see in the first picture, the box arrived in a completely bashed and torn condition:

View attachment 43021

View attachment 43022

They used 3 layers of bubble wrap on the outside that absorbed the impacts of the outside world:

View attachment 43023


Inside those 3 outer layers of bubble, each individual steelbook was wrapped in 3-4 layers of bubble on each side:

View attachment 43024


And finally, the flawless steelbook:

View attachment 43025


I hope I could help

Cheers

Q) Is the retailer custom's friendly? (i.e will they mark as gift, or low value).
A) Very friendly - just add your note in the comments box:

Spoiler

Q) Will the retailer charges upon order or upon shipment
A) You will be charged for the ITEM upon ordering, but shipping costs are charged separately once ready for dispatch. (you will receive an email, check spam folder)

Q) What payment do they accept?
A) Card only - TIP - when paying ensure you click on 'Perform normal payment' shown here:

Spoiler

Q) Customer Services any good?
A) Yes - overall a very good, reliable site to order from.

Cancellations: Send an email to [email protected], including the number of the order you wish to cancel. He'll get back to you as soon as he can.

Replacements: are issued if in stock, if not a refund will be offered.
Refunds: They are normally processed within a few days.

 

[thedonguillermo79]

I need help canceling an order from this site can anyone help please???

 

[digitalbabe]

I think you can just send an e-mail-I have done this before and it was fine...


:::: Digitalbabe ::::

Staff/Community Manager
Hidefninja.com

 

[thedonguillermo79]

Ok thanks DB I just did that I included the order number and hope that's all they need. Or what information did you provide??? What was the turn around on a response???

 

[digitalbabe]

Hey thedon, no prob-I think I heard from them in less than 3 days or so?


:::: Digitalbabe ::::

Staff/Community Manager
Hidefninja.com

 

[thedonguillermo79]

I hope my order number is more than enough

 

[pokjak290]

Try to cancel IM3 order...

I hope my order number is more than enough

I will follow you

#for only ONE copy of IM3, YA price more cheaper than this site (USD$43.99 with coupon + free shipping + free mug)

 

[thedonguillermo79]

Just got an email stating the order has been cancelled. Wow that was a fast response.

 

[dogscorpion]

Yes, I had once. Sometimes, they don't reply the first time. So, send them a reminder mail, 2 days after you had sent the first mail. Then they always reply.

They will provide you an address in both English and I guess Mandarin (It can also be had from their site). While printing ensure you print the address in both the languages in the exact same manner as they told you to. The reason being their postman in Taiwan will only read the address in Mandarin to deliver the return package.

Once it reaches them, they will send a replacement and if you wish to claim the return shipping that you paid, then that will be adjusted towards your subsequent order with them.

thank you so much rainmaker,jsdvd finally sent me a return address in English language,no Chinese.JSDVD also quote maximum shipping refund is $10.00.My actual shipping return was much,much more than $10.00.
Once again thank you.

 

[Naughtius Maximus]

Can someone be so kind and take pictures (and post here) of the box / packaging next time they receive an order from JSDVD?

It can be 1 steelbook or larger orders, thanks in advance!

 

[Naughtius Maximus]

Added FAQs

If anything needs updating please let me know. As usual any feedback regarding this retailer is appreciated!

 

[The Rainmaker]

Can someone be so kind and take pictures (and post here) of the box / packaging next time they receive an order from JSDVD?

It can be 1 steelbook or larger orders, thanks in advance!

Yes, of course. I have a JSDVD order which is to get delivered in a day or two and I'll post pics as soon as I get it

 

[The Rainmaker]

JSDVD Packaging

As promised, here are the pictures of the packaging by JSDVD. Please feel free to add these pics to the OP so that everyone can have a look before buying from them.

I find their packaging totally bulletproof. As you can see in the first picture, the box arrived in a completely bashed and torn condition:

They used 3 layers of bubble wrap on the outside that absorbed the impacts of the outside world:

Inside those 3 outer layers of bubble, each individual steelbook was wrapped in 3-4 layers of bubble on each side:

And finally, the flawless steelbook:

I hope I could help

Cheers

 

[Naughtius Maximus]

Added packaging pics to OP.

Thanks!

 

[bigducknfish]

What awesome attention-to-detail packaging, other distributors take note

 

[goufcustom]

Hey guys, do they combine shipping? I tried to email them but they didn't respond at all, thanks in advance

 

[wjasoncul]

Hey guys, do they combine shipping? I tried to email them but they didn't respond at all, thanks in advance

Yes, they do. They even just combined shipping for me without me having to do anything. I pre-ordered G.I. Joe steelbook a few weeks ago and then Real Steel VMB after that. Real Steel said it would ship in 2-10 days after I ordered it. Anyway, I got my shipping notification for G.I. Joe yesterday and paid it. Today Real Steel got ready to ship and they sent me a shipping invoice for it. And what they did was reduced the price (called it a refund) and then charged me only part of what the shipping cost would normally be and combined it with the other item they were getting ready to ship. They told me to let them know if I didn't want the combined shipping.

That's a pretty cool move in my book! To offer me combined shipping on something I had no intention of shipping together and didn't even ask them to do it.

 

[darksider]

Just out of curiosity.

How much would I save roughly if I did combined shipping for 2 steels (1 available now and other in 2 weeks from now) using EMS to Canada or should I just email JSDVD about it?

 

[pokjak290]

Just out of curiosity.

How much would I save roughly if I did combined shipping for 2 steels (1 available now and other in 2 weeks from now) using EMS to Canada or should I just email JSDVD about it?

1.5kg to Canada via EMS? Check it...

 

[Steve-O]

Got my shipping invoice for Iron Man 3. Just putting a "shipping item" into the basket and paying via credit card. This was easier as it seemed before (this was my first order at JSDVD).

 

[The Rainmaker]

Just out of curiosity.

How much would I save roughly if I did combined shipping for 2 steels (1 available now and other in 2 weeks from now) using EMS to Canada or should I just email JSDVD about it?

All the shipping rates are given HERE

Shipping weight for 2 steels including packaging and stuff would be more than 0.5Kg, so you should be looking under the 1.0Kg tab.

For Canada, it states NT$760 via EMS which is just NT$150 more than the cost for one steelbook. I always order 3 steels from them because firstly, it divides the shipping cost in three and secondly, they always are less than 1Kg. So, it is like making full utilization of the shipping cost