Here's a copy of the email sent after the phone convosation. If they aim going to replace it then ill take the partial refund, now how do I tell my US friend his copy is damaged.
Hello Huggy2k4,
Good day!
I'd like to take this opportunity to thank you for being a valued Amazon customer.
Thank you for your call today and I'm glad that I was able of assistance.
I'm sorry to hear about the problem you've had with your order .
Normally, in this situation, I'd create a replacement order for the incorrect item right away, to be sent to you as soon as possible at no additional charge.
Unfortunately, at the moment, "Skyfall - Limited Edition Steelbook (Blu-ray + DVD + Digital Copy) (Exclusive to Amazon.co.uk) " is unavailable from our suppliers and we can't send a replacement. We will wait for the item to be available so that we can process a replacement. For the meantime, you may choose to have a refund or if you are willing to wait, please keep the item at hand. You may return it once you are able to receive the replacement
When the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. You can also see completed refunds information if you visit Your Account. Under "Orders" click the "Your Orders" button, and sign in. On the left side of the order you choose, select "View Order Details". Completed returns and refunds will appear at the bottom of the individual order's summary page.
I hope this helps. We look forward to seeing you again soon.
Warmest regards,
Rosa U.
Amazon.co.uk
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