Attachments
Last edited by a moderator:
Star Trek: Into Darkness (3D+2D Blu-ray SteelBook) (Entertainment Store) [UK]
- Thread starter apsmith21
- Start date
Well mine has been cancelled. For some reason that boggles the mind, they tried to take payment off a card which is NOT set as my default payment method on my play.com account.
To further cement this error, they also changed the card type from Visa to Delta so that the secondary card would not work in any event!
Of course, errors occur which is why most retailers will give you a period of grace to alter payment incase of human error.
And it's sold out so no chance of re-ordering.
A tad disappointing to say the least. Anyone used their customer services know if they are good at rectifying errors?
To further cement this error, they also changed the card type from Visa to Delta so that the secondary card would not work in any event!
Of course, errors occur which is why most retailers will give you a period of grace to alter payment incase of human error.
And it's sold out so no chance of re-ordering.
A tad disappointing to say the least. Anyone used their customer services know if they are good at rectifying errors?
There customer service is supposed to be very gd I've never had to deal with them and I have every release so far.
You may want to contact them to make sure things are clearer in the future and prevent it from happening again but right now I would suggest you would be quicker to just re-order ASAP.
Def contact them to fix any future errors though that's my opinion anyway
Play's payments system does seem a bit haphazard, so I'm not surprised there are so many declines. As others have said, there really ought to have a system in place whereby they notify the customer of any problems before scrubbing orders. Not only is it common courtesy to do that, it's standard practice with most reputable online retailers, i.e. don't flick the finger at your customers at the first opportunity!
um, I got delayed item emails that state the items are on hold (for now) and to go to the site and amend payment/try again
+1 They should make the effort to fix the issue instead of just relisting but I suppose from all they know the card or the transaction has been cancelled.
If they knew there was a payment problem rather than a payment/card cancellation then things could be a lot easier but i'm not sure they can make that distinction but I don't know.
As for play's payment issues I would also agree I've noticed issues with other purchases also the TCB not going through and play points not being rewarded in these regards play.com is "haphazard" to say the least.
If they knew there was a payment problem rather than a payment/card cancellation then things could be a lot easier but i'm not sure they can make that distinction but I don't know.
As for play's payment issues I would also agree I've noticed issues with other purchases also the TCB not going through and play points not being rewarded in these regards play.com is "haphazard" to say the least.
exactly.
Plus, where's the harm is giving people a few days to re-try paying. Then, come the end of the week, or even release day, if there are still issues, then fine, re-list away!
Plus, where's the harm is giving people a few days to re-try paying. Then, come the end of the week, or even release day, if there are still issues, then fine, re-list away!
Not trying to pee on your bad luck but as there are a few back in stock - if anyone needs a copy still I'll accept late comers in my GB...
It says mine is Processing in the warehouse fingers cross can't see why it wouldn't just paranoid I guess
Thx, it is showing now but when I tried to re-order earlier there was no purchase link available.
Disaster averted!
Not enough money In my account until payday on Wednesday and at the bottom of the email I received was this
:- So you don't miss out and to get your order to you as soon as possible, we have reserved any Play.com items you have ordered, and will dispatch them as soon as we can process your card. Unfortunately any PlayTrade items or Play.com Tickets you ordered could not be reserved, but may still be available for purchase on the site.
Wonder if this means my copy is being held
:- So you don't miss out and to get your order to you as soon as possible, we have reserved any Play.com items you have ordered, and will dispatch them as soon as we can process your card. Unfortunately any PlayTrade items or Play.com Tickets you ordered could not be reserved, but may still be available for purchase on the site.
Wonder if this means my copy is being held
Mine still says processing in the warehouse haven't had any email yet so fingers cross.
Thats a change from what I was expecting!
I thought the cancellations would continue to rise like gi joe did.
G.I Joe has been in stock for a long time due to high print runs. It will sell out if they drop the price to 19.99.
Star Trek will eventually sell out but it will be available aplenty in eBay and if you are lucky you might even grab one at a lower price.
Star Trek will eventually sell out but it will be available aplenty in eBay and if you are lucky you might even grab one at a lower price.
Similar threads
