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Star Trek: Into Darkness (3D+2D Blu-ray SteelBook) (Entertainment Store) [UK]
- Thread starter apsmith21
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Of the 4 I ordered, only 1 has turned up and that was on Saturday. Where the other 3 are, only a Klingon knows.
Are you sure they didn't got Scotty to beam them to you? After all he has been known to misplace things in transport. 
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I would take any dispatch date with a pinch of salt, as others have said. In some cases the invoice inside have had a date later than when the e-mail was send saying it had been dispatched.
I had this email to from ES today,
Hi, Thanks for your email.
We have been experiencing some issues with updating Play for when an order is shipping late last week – your order left our warehouse on Friday and should be with you shortly.
Please accept my apologies for the delay, and thank you for your patience.
Regards,
Josh
P.S, I also had a peak (well peel off) under the TNT label at the top and seen that mine was posted out friday and recieved monday so that was pretty quick.
Hi, Thanks for your email.
We have been experiencing some issues with updating Play for when an order is shipping late last week – your order left our warehouse on Friday and should be with you shortly.
Please accept my apologies for the delay, and thank you for your patience.
Regards,
Josh
P.S, I also had a peak (well peel off) under the TNT label at the top and seen that mine was posted out friday and recieved monday so that was pretty quick.
No I don't understand it. Entertainment Store are a small operation and dealing with thousands of orders isn't easy. Many here don't mind weeks of delays when it comes to Blufans or Kimchi and every time one of their releases is delayed, a round of arse kissing begins in the thread (no offence to the helpful members themselves who do a great service to the forum), yet they can't wait a couple of days extra when it comes to Entertainment Store (or Zavvi for that matter). The mind boggles...
Im sure if entertainment store had their own site and controlled the full operation rather than relying on play.com the service would be better.
Personally, never had a problem with es and when my gi joe didnt turn up, replacement sent immediately.
Their still learning and need our support as well, or do we just want zavvi dictating uk steelbooks?
I would say the problem stems, not from not receiving it on day of release. But rather being told it shipped say on Tuesday, yet the invoice inside says Thursday. People generally don't like being lied to.
But that is play.coms system, not a fault by es. Previous post showed reply from es regarding this
well said and nail-on-head there.
When my status finally updated to 'dispatched' yesterday, I got ready to wait the advised 3-5 days (so by Monday 9th I'd expect delivery, allowing a day or so leway) but due to ES inability to correctly update us regarding payment/dispatch information, I got a (quite welcome, on this occasion) surprise when my steels arrived today.
So my gripe, as said above, is with the mis-advice and lies we've been fed regarding members being charged, order processing and finally dispatch and delivery. I dont mind waiting a few days after release date for pre-order, delays can happen, I'm well aware of this, but when your told its shipped a week ahead, but are still waiting after release date, its more than understandable for the members affect on here to get annoyed.
We are so quick to moan about uk suppliers, who for the best part fo their best to provide a good service.
Yet no ongoing complaints about other countries dropping clangers. Amazon.de for example man of steel ltd edition selling out then over 999 available for example,
I know brits are known to moan, i am a brit myself and like a good moan, but come on, isnt it about time we supported the companies trying their hardest to give us what we ask for?
Yet no ongoing complaints about other countries dropping clangers. Amazon.de for example man of steel ltd edition selling out then over 999 available for example,
I know brits are known to moan, i am a brit myself and like a good moan, but come on, isnt it about time we supported the companies trying their hardest to give us what we ask for?
nope.
it works like ebay - sellers can update when items are dispatched (unless its an in stock item then I believe they are just advised of est.delivery date) so the error is clearly with ES
ES may not be to blame for play not allowing payment amendments (as the interface to check/amend orders is on plays site, not the traders)
I ordered 2 - the first arrived Saturday, the second turned up today. Pretty sure posting out 4,000 steels may have been a more-than-one-day job! Very happy with the item... now to try to find out whats happening with the Villian delivery.....
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