Star Trek: Next Generation - Season 1 (Blu-ray SteelBook)(Amazon Exclusive) [Germany]

[thedefector]

Season 1 Collector's Edition Jumbo Steelbook 6 disc set (all 7 seasons will be released as steelbooks with co-ordinated spine art)

Release Date: {param} September 6th, 2012

Buy Link

Special Gift:
Based on Google Chrome translation:
"The Star Trek Pin Collection - exclusive only in the Collectors Edition of Star Trek: The Next Generation Blu-Ray ™. Each Steelbook Collector's Edition includes an exclusive Star Trek pin in the size of 5cm and a collection code. Enter each code in all 7 seasons just to the manufacturer's website and you end up with the ultimate collection box Pin Each pin is exclusively and only on the new erstelllt Ediition Collector of Star Trek: The Next Generation Blu-ray available. Website to register is http://www.startrek.de/tng/.

For those that received their 1st shipment scratched because the pin was just taped to the front, here is an example of how a replacement was sent.

 

[trk9]

So its been confirmed that the German steelbook release has audio issues?

No, sorry. I haven't checked my discs yet. I was just saying that if they could replace just the discs for the defective audio, why not replace just the steelbook or the front on the steel?

 

[liorb22]

So its been confirmed that the German steelbook release has audio issues?

Just contacted them via email (they responded withing the hour!!!).
I've asked them if the steelbook already includes the corrected discs and this was their reply:


"Yes, the correct Discs are already inside the steelbook."

P.S: the email that was posted here belongs to a Paramount "UK ONLY help centre"
They gave me the German counter parts email which is: [email protected]

 

[trk9]

So I contacted Amazon about the damage to my steelbook. They replied that they are working on a solution and that they will be sending out an email to everyone in German with the next steps. This is what they said when I asked them if I could return it and re-order a new one once the issue is resolved.

"I do not know if the price for the item will change therefore I suggest until the investigation is done as we maybe can issue a replacement free of charge. Unfortunately we have to wait until the investigation is completed so we know how to proceed further."

So now, I hope we can get replacements. It just sucks that we can't just get replacement front covers as they are really easy to swap out and a cheaper option over cross shipping.

 

[seether254]

just checked my tracking number and its getting delivered today. Here's hoping for no pin scratches!

 

[Graves0777]

just got my two copies in and.... they both have dings going to contact them and see whats up. I can also confirm region free

 

[seether254]

ok heres a pic of my copy:

Thats not just a ding. The pin broke through the backing and made an actual hole in the steelbook. Just contacted Amazon because thats just unacceptable. How hard would it have been to put the pin with the flat surface facing down so as not to damage the steel?!?!?!

 

[Lone Crusader]

ok heres a pic of my copy:

Spoiler

Thats not just a ding. The pin broke through the backing and made an actual hole in the steelbook. Just contacted Amazon because thats just unacceptable. How hard would it have been to put the pin with the flat surface facing down so as not to damage the steel?!?!?!

DAMN! Thats bad. Sorry to hear/see that. Man, I dread now when mine rolls in, I hope it's not like that.

 

[Weazle]

Yeah ... that's a fairly bad dent

 

[seether254]

They tried to offer my the 8,00 EUR refund, and i told that that because the pin poked through and scratched the bonus disc that the amount was totally unacceptable for such an expensive item. If the hole had been on the back i would have taken it, but its such a disappointment right there in your face on the front.

 

[Lone Crusader]

FYI, this is now in the Collection Manager thanks to Ricker. Give it a day or two for the scans to show up though. Enjoy!

 

[sunnyx]

They tried to offer my the 8,00 EUR refund, and i told that that because the pin poked through and scratched the bonus disc that the amount was totally unacceptable for such an expensive item. If the hole had been on the back i would have taken it, but its such a disappointment right there in your face on the front.

Well they offered me no compensation at all and told to return this for a refunds and shipping costs.

 

[VeganVulcan]

Really want to order one copy but I hope they fix this issue...

 

[Lone Crusader]

I got mine today and of course it had the dent. After a couple of emails I was only refunded 20% which is roughly 12 euros. Unfortunately they don't have anymore so I couldn't get a replacement. I'll just have to live with it, but I'll be damned if this happens again on season 2, I won't be so forgiving.

 

[VeganVulcan]

I got mine today and of course it had the dent. After a couple of emails I was only refunded 20% which is roughly 12 euros. Unfortunately they don't have anymore so I couldn't get a replacement. I'll just have to live with it, but I'll be damned if this happens again on season 2, I won't be so forgiving.

What... you agreed to 12 euros!? Should've received a full refund.

 

[Lone Crusader]

What... you agreed to 16 $ (12*euro)s!? Should've received a full refund.

Yeah I know, I tried to negotiate with them but they were steadfast in there decision. You win some and you lose some. I mean I could have sent it back for a full refund but because they don't have anymore I would be left empty handed and I really want all the pins. With the regular amarays you don't get the pins I don't think.

 

[seether254]

I got an email this morning telling me that they are working to fix the issue and give out new ones. What it seemed like is that they will re-issue new copies to people who said they the ones they received were damaged.


Sent from my iPad

 

[Lone Crusader]

They didn't tell me that, I wish they had though as I would have taken them up on their offer. Oh well it's too late now as they already refunded me.

 

[seether254]

This is the email:


"Dear Customer

I have just received feedback about the issue with "Star: The Next Generation Season 1 Collectors Edition Steelbook (Exklusiv bei Amazon.de) [Blu-ray] ".

In the next few days you'll receive an email (unfortunately in German only) which will explain to you how to receive a replacement for this item.

If you have any further questions concerning this issue or about the email, feel free to contact us again.

I thank you for your patience and wish you a pleasant week."


Sent from my iPad

 

[Lone Crusader]

Damn! I wish I got an email saying that. I hope there isn't this many problems when it comes to the other seasons.

 

[VeganVulcan]

Yeah I know, I tried to negotiate with them but they were steadfast in there decision. You win some and you lose some. I mean I could have sent it back for a full refund but because they don't have anymore I would be left empty handed and I really want all the pins. With the regular amarays you don't get the pins I don't think.

Yes but sending it back would be no use for them. They can't sell it again and they would lose even more money paying for the return shipping costs, a full refund is the only thing acceptable in my opinion. If it was a regular blu-ray case, I'd accept a partial refund... But these are steelbooks, a collectors item, we buy them because of the steelbook.. If the steelbook is damaged, then what's the point of having it?