Star Trek: Next Generation - Season 1 (Blu-ray SteelBook)(Amazon Exclusive) [Germany]

[thedefector]

Season 1 Collector's Edition Jumbo Steelbook 6 disc set (all 7 seasons will be released as steelbooks with co-ordinated spine art)

Release Date: {param} September 6th, 2012

Buy Link

Special Gift:
Based on Google Chrome translation:
"The Star Trek Pin Collection - exclusive only in the Collectors Edition of Star Trek: The Next Generation Blu-Ray ™. Each Steelbook Collector's Edition includes an exclusive Star Trek pin in the size of 5cm and a collection code. Enter each code in all 7 seasons just to the manufacturer's website and you end up with the ultimate collection box Pin Each pin is exclusively and only on the new erstelllt Ediition Collector of Star Trek: The Next Generation Blu-ray available. Website to register is http://www.startrek.de/tng/.

For those that received their 1st shipment scratched because the pin was just taped to the front, here is an example of how a replacement was sent.

 

[Lone Crusader]

Yes but sending it back would be no use for them. They can't sell it again and they would lose even more money paying for the return shipping costs, a full refund is the only thing acceptable in my opinion. If it was a regular blu-ray case, I'd accept a partial refund... But these are steelbooks, a collectors item, we buy them because of the steelbook.. If the steelbook is damaged, then what's the point of having it?

Yeah but a steelbook is better than no steelbook. I don't want to be left empty handed. I really want this. I'm willing to accept it but only this time. Amazon better not pull that crap on me again is all I can say.

 

[liorb22]

I got my set today.
Luckily for me, my steelbook came with minor damage (one big ding and two small ones + a tiny scratch).

I can live with the damage.
If Amazon would initiate a replacement program, I will gladly send it back.
But with all honesty? I can be satisfied with a partial refund or not at all.

I prefer to have a damaged copy than no copy.
That's my opinion anyway.

 

[sunnyx]

What... you agreed to 12 euros!? Should've received a full refund.

I think he meant they offered 12 euros partial refund and you keep the item, or you can send it back for a full refund. I am still debating to send this back or not. If I return this and there be none in stock I be missing series 1 and have all the others and an incomplete set. I rather the whole set or nothing.

 

[liorb22]

Amazon offered me 11 euros or a full refund (and to my understanding, without the need of sending it back).

I told them that this situation is very uncomfortable for me and thus I prefer that he will decide what is best.

In the end Amazon/he has decided to give me an 11 euros.
Am I feeling good with that decision? not quite, but I know for sure that I would have felt very bad with myself if I chose to receive a full refund.

 

[cudzndrips]

Get a full refund off em! It's nothing to them they ain't losing any money over it!

 

[VeganVulcan]

I think he meant they offered 12 euros partial refund and you keep the item, or you can send it back for a full refund. I am still debating to send this back or not. If I return this and there be none in stock I be missing series 1 and have all the others and an incomplete set. I rather the whole set or nothing.

They won't ask you to send it back because they would lose even more money on the return costs. I would demand a full refund. I know a lot of people who received a full refund for this and got to keep the defective item. That's a great compensation in my opinion.

Amazon are only offering partial refunds because they want to try their customers first, see if they can save money on their own mistake of sending the products like that.

 

[liorb22]

I've contacted Amazon.de again and asked if they are planning a replacement program:

"I can confirm that we are currently in touch with the manufacturer in this regard. We will contact you by email as soon as we have found a solution for this very unpleasant matter. There is no need for action on your part."

If that's the case, I'm completely satisfied with my partial refund of 11 Euros.

 

[sunnyx]

They won't ask you to send it back because they would lose even more money on the return costs. I would demand a full refund. I know a lot of people who received a full refund for this and got to keep the defective item. That's a great compensation in my opinion.

Amazon are only offering partial refunds because they want to try their customers first, see if they can save money on their own mistake of sending the products like that.

Vulcan, I contacted them and they told me to return this, plain simple, and today I have done, that ding and paintmark missing is just a put off to keep.

For members who got to keep their items, they are lucky or over exaggerated on shipping costs to return an order to keep the item.

 

[seether254]

Vulcan, I contacted them and they told me to return this, plain simple, and today I have done, that ding and paintmark missing is just a put off to keep.

For members who got to keep their items, they are lucky or over exaggerated on shipping costs to return an order to keep the item.

Im with you. If they decide to do a replacement plan great, if not ill accept a partial refund but i wont over exaggerate shipping costs in hopes of getting it for free thats what we like to call unethical.

 

[asphincter]

Does this collection have the same audio issues as the regular set?

 

[liorb22]

Does this collection have the same audio issues as the regular set?

No, It doesn't. See here:
https://www.hidefninja.com/forums/showpost.php?p=386875&postcount=222

 

[liorb22]

Official update from Amazon:
Guten Tag,

Amazon.de informiert zu Ihrer Bestellung XXX-XXXXXXX-XXXXXXX.

Der Hersteller des Artikels 'Star Trek: The Next Generation Season 1, Collectors Edition, Steelbook [Blu-ray]' (B008FN6VH0) bietet Ihnen einen Ersatz an, falls Ihr Steelbook durch den Communicator Pin beschädigt wurde.

Wenn Sie an einer Ersatzlieferung interessiert sind, können Sie diese über den folgenden Link anfordern:

http://www.startrek.de/tng-steelbook/

Geben Sie dazu im Formular die Amazon.de-Bestellnummer sowie Ihre Adressdaten ein. Paramount wird Ihnen dann ein neues Steelbook inklusive Episodenguide zusenden.

Wir bitten Sie um Entschuldigung für diesen Fehler und danken für Ihr Verständnis.

(Dies ist eine automatisch versendete E-Mail. Bitte antworten Sie nicht auf dieses Schreiben, da die E-Mail-Adresse nur zum Versenden, nicht aber zum Empfang von E-Mails eingerichtet ist.)

Freundliche Grüße

Kundenservice Amazon.de
https://www.amazon.de/?tag=hidefnin0d-21
==============================

In short, Go to this page:
http://www.startrek.de/tng-steelbook/
Enter your Amazon order number and other details such as name, address, email and phone number and you should get a brand new steelbook PLUS an Episode Guide absolutely free.


EDIT:
Amazon is now accepting new orders. The steelbook should re-release on October the 19th:
http://www.amazon.de/gp/product/B008FN6VH0/?tag=hidefnin0d-21

 

[Naughtius Maximus]

In English:

"The manufacturer of the article 'Star Trek: The Next Generation Season 1, Collector's Edition, [Blu-ray]' (B008FN6VH0) offers you a replacement if your Steelbook was damaged by the communicator pin.

If you are interested in a replacement, you can order via the following link:

http://www.startrek.de/tng-steelbook/

To do this in the form, enter the order number and Amazon.de your address. Paramount will then send you a new steelbook included Episode Guide.

We apologize for this error and apologize for any inconvenience. "

 

[cudzndrips]

Yup, I got this email too. Already entered my details for a brand new TNG steelbook w/episode guide. They already told me to keep my damaged one for free so might sell that once I receive the replacement.

 

[Lone Crusader]

So that's what that said, I haven't had time to translate it. That's good to hear. I'll do that as soon as I get home from work. Yippee A New SteelBook!

 

[Weazle]

Awesome news

Someone at Paramount must be getting an ear bashing for this

 

[cyberef]

Very nice news!

I have not gotten the e-mail yet but I used the link here and sent my info.

I must say this is very nice of them, you can expect me buying the rest of the seasons

 

[liorb22]

you can expect me buying the rest of the seasons

Same here

 

[seether254]

so whats the difference between house number and street on the form? because Im at school in an apartment so i also have an apartment number.

 

[Lone Crusader]

so whats the difference between house number and street on the form? because Im at school in an apartment so i also have an apartment number.

Street name would be the name of your street and the number would be the physical address of the street. So if you live in an apartment something like:

Elm St. apt 4 : 5555

5555 Elm St. apt 4